APRIL OWENS
Seneca,SC
Summary
Detail-oriented pawn broker with expertise in appointment setting and cash management. Skilled in item appraisal and loan processing, fostering operational efficiency and strong customer relationships. Consistently exceeded revenue targets through strategic contract structuring and service promotion, ensuring positive customer experiences.
Overview
21
21
years of professional experience
Work History
PAWN BROKER
B&B PAWN & SPORTING GOODS
Seneca, SC
04.2023 - 04.2026
- Assessed pawned items for authenticity and value.
- Evaluated merchandise condition prior to acceptance as collateral for loans or outright purchases from customers.
- Guided customers through processes of selling and pawning personal possessions.
- Guided customers through pawn policies and procedures, enhancing understanding and compliance.
- Arranged loan repayment plans for customers.
- Resolved customer complaints efficiently, maintaining professionalism and fostering positive relations.
- Delivered exceptional customer service through warm greetings and prompt responses to requests.
- Analyzed customer requirements, provided recommendations for product choices, and responded to questions about product costs, availability, and credit options.
- Oversaw store finances encompassing cash handling, deposits, withdrawals, and daily sales record keeping.
- Documented details of each loan or sale transaction, including model number, brand, and customer contact information.
- Processed and submitted payments to settle outstanding loan balances or acquire new items.
- Priced and tagged items that were not collected by owners, preparing them for resale in the store.
- Conducted routine assessments of aging loans to determine merchandise primed for sale.
- Conducted regular audits of stock levels within the shop.
- Coached new staff members on appropriate usage of POS systems, loan processing protocols, and security measures.
- Worked alongside team members to streamline store operations proficiently.
- Reviewed identification for every individual transporting merchandise and matched with police stolen item database.
- Ensured cleanliness and organization of store environment.
- Oversaw inventory of purchased and pawned goods efficiently.
ACCOUTN EXECUTIVE/APPOINTMENT SETTER
Government Marketplace
Greenville, SC
02.2023 - 04.2023
- Coordinated appointment schedules for clients and sales representatives to optimize time management.
- Executed phone outreach and email communication to secure leads and foster potential client relationships.
- Created strategies for engaging communication with potential clients.
- Facilitated follow-up calls to affirm scheduled appointments.
- Utilized CRM software for managing client communications and appointment tracking.
- Administered accurate records of client information and appointment details.
- Managed scheduling of customer appointments aligned with availability
- Provided detailed information about services and company policies to clients.
- Handled difficult customer interactions with a positive attitude, ensuring continued client engagement.
QUALITY CONTROL/PC Support Specialist
Electrolux Home Products
Anderson, SC
01.2020 - 02.2023
- Evaluated products for defects and guaranteed adherence to quality standards.
- Performed regular audits of production processes to ensure compliance with quality assurance standards.
- Engaged with production teams to uncover and resolve quality issues in a timely manner.
- Managed production processes to ensure compliance with quality standards and documented inspection outcomes.
- Inspected finished goods ahead of shipment following established protocols.
- Diagnosed and fixed hardware and software challenges for end-users swiftly.
- Collaborated with teams to streamline support processes and workflows.
- Assessed system performance and communicated issues to relevant departments promptly.
QC INSPECTOR
Basin Material Handling
Easley, South Carolina
01.2018 - 01.2020
- Evaluated and tested products to verify adherence to quality standards.
- Performed regular assessments on products with calibrated measuring instruments.
- Reviewed materials for compliance with established quality standards and specifications.
- Reviewed test outcomes to verify compliance of products with established specifications and tolerances.
- Recorded inspection results and communicated findings to management, facilitating informed decision-making.
- Partnered with production staff to resolve quality issues promptly.
- Presented comprehensive test data analysis and strategic recommendations to management, supporting data-driven decision-making.
WINDER OPERATOE
CORNELL DUBILIER ELECTRONICS INC.
Liberty, SC
03.2005 - 01.2018
- Operated winding machines to produce high-quality electronic components.
- Modified machine settings to align with production requirements and specifications.
- Adjusted machinery to maintain optimal tension levels throughout the winding process.
- Diagnosed machinery issues related to tension variations, facilitating timely repairs to uphold product quality.
- Reviewed blueprints thoroughly to establish correct operation of winding machines per job order received.
- Evaluated finished products for visible defects such as broken threads, dirt, and uneven dyeing.
- Reviewed final products for quality benchmarks and consistency, contributing to product reliability and customer satisfaction.
- Instructed new employees on machine operation and implemented safety protocols.
- Oversaw production processes, ensuring compliance with safety standards to maintain a safe working environment.
- Upheld safety standards through routine cleaning of work areas, preventing hazards caused by debris on floors and around equipment
Education
GED -
GED WORKS
Seneca, SC10-2020
Skills
- Item appraisal
- Item valuation
- Loan processing
- Cash handling
- Inventory management
- Store audits and inventory coordination
- POS systems
- Compliance audits
- Customer relationship management
- Sales strategies
- Online store management
- Resource management
- Market research
- Documentation and recordkeeping skills
- Security standards
- Team collaboration and training
- Communication and negotiation
- Conflict resolution
- Customer service techniques
Timeline
PAWN BROKER
B&B PAWN & SPORTING GOODS
04.2023 - 04.2026
ACCOUTN EXECUTIVE/APPOINTMENT SETTER
Government Marketplace
02.2023 - 04.2023
QUALITY CONTROL/PC Support Specialist
Electrolux Home Products
01.2020 - 02.2023
QC INSPECTOR
Basin Material Handling
01.2018 - 01.2020
WINDER OPERATOE
CORNELL DUBILIER ELECTRONICS INC.
03.2005 - 01.2018
GED -
GED WORKS