James Wiley
Brentwood,CA
Summary
Dynamic professional with a proven track record in cash flow management and effective communication, demonstrated through significant contributions to Antioch Coin & Jewelry's growth. Excelled in relationship building and appraisal knowledge, enhancing customer satisfaction and team productivity. Skilled in training and negotiating, achieving remarkable business expansion and profitability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pawn Broker
Antioch Coin & Jewelry
10.2021 - 08.2023
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on selected items after closely inspecting item values, collecting payments or tangible property as collateral.
- Contributed to business growth by identifying opportunities for expansion, such as additional locations or service offerings.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
Door-to-Door Sales Representative
Aptive Environmental
02.2020 - 09.2021
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
- Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
Back of House Associate
Gucci
11.2018 - 03.2020
- Collaborated with team members to complete daily tasks efficiently and effectively.
- Improved workplace cleanliness by performing regular maintenance tasks, such as sweeping, mopping, and organizing shelves.
- Supported store operations by unloading deliveries, verifying shipment contents, and documenting received products accurately.
- Enhanced customer satisfaction by maintaining a well-organized and stocked inventory in the back-of-house area.
- Increased accuracy of inventory records by diligently updating stock counts after receiving shipments or processing returns from clients.
Education
No Degree - Human Resources Management
Las Positas College
Livermore, CAHigh School Diploma -
Dublin High School
Dublin, CASkills
- Cash Flow Management
- Effective communicator
- Teamwork orientation
- Appraisal Knowledge
- Recordkeeping skills
- Training and coaching
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Pawn Broker
Antioch Coin & Jewelry
10.2021 - 08.2023
Door-to-Door Sales Representative
Aptive Environmental
02.2020 - 09.2021
Back of House Associate
Gucci
11.2018 - 03.2020
No Degree - Human Resources Management
Las Positas College
High School Diploma -
Dublin High School
- EMT - Certified Emergency Medical Technician
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