Trynee Robinson
Cash America
CHARLOTTE,NC
2
Languages
6
years of professional experience
I am very excited to be a new member on your team. I have years of experience retail operations with great customer service. i am
a professional pawnbroking expert with proven track record in managing transactions and valuing items accurately. Known for delivering exceptional customer service and building strong client relationships. A team player who adapts to changing needs and consistently achieves results through effective collaboration and communication. I will show a hardworking and outgoing personality who will be there to help anyone need.
Work History
Pawn Broker
2 Years 3 Months- Verified customer identification and maintained compliance with lending and recordkeeping policies.
- Inspected merchandise for condition, authenticity, and salability before acceptance.
- Balanced cash drawer and reconciled daily register activity at shift close.
- Organized showcase inventory and secured high-value items in compliance with store procedures.
- Assisted customers with loan options, buybacks, and merchandise selection.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
Cashier Team Lead
2 Years 2 Months- Supervised front-end cashiers, ensuring accurate register operations and consistent customer service.
- Trained new associates on POS procedures, cash handling, and store policies.
- Monitored self-checkout lanes and resolved transaction issues to maintain checkout flow.
- Balanced cash drawers, verified deposits, and maintained accountability for daily tender totals.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Management
1 Year 10 Months- Directed retail operations, aligning staffing, scheduling, and workflow to support daily store performance.
- Trained and coached team members on customer service, donation processing, and sales floor standards.
- Monitored inventory, merchandising, and donation flow to maintain organized, shoppable displays.
- Resolved customer concerns promptly, reinforcing service quality and store reputation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Education
High School Diploma
- 3.0 GPA
Skills
Loan management
Loan origination
Loan documentation
Asset valuation
Cash flow management
Store audits
Material resources management
Training and coaching
Negotiations
Problem-solving aptitude
Professional networking
Teamwork orientation
Professional networking
Problem-solving aptitude
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Pawn Broker
Cash America
08.2024 - CurrentRead More
Cashier Team Lead
Lowes Home Improvement Stores
05.2022 - 07.2024Read More
Management
Goodwill
06.2020 - 04.2022Read More
Independent High
High School Diploma
Read More