Teresa Mendoza
Dickson,TN
Summary
Accomplished Pawn Broker with a strong foundation in customer relationship management and loan processing. Proven ability to evaluate items for authenticity and value while maintaining compliance with ATF guidelines. Dedicated to fostering a clean, organized workspace to enhance customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pawn Broker
Cash America Pawn
Nashville, Tennessee
05.2022 - Current
- Facilitated pawn transactions and appraisals, ensuring customer satisfaction and trust.
- Evaluated items for value and authenticity during transactions.
- Oversaw inventory management on sales floor, optimizing product availability and presentation.
- Maintained a clean and organized workspace to enhance customer experience.
- Processed loan documents and ensured compliance with regulations.
- Ensured the store was kept clean, neat and organized at all times.
- Checked identification for every individual bringing in merchandise and verified against police stolen item database.
- Evaluated customer needs, offering tailored product recommendations and addressing inquiries on pricing and credit terms.
- Performed regular audits of stock levels within the shop.
Cashier
Panera Bread
Madison , Tn
06.2020 - 05.2022
- Operated cash register and processed customer transactions efficiently.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with menu selections and answered questions about products.
- Informed customers about new menu items, contributing to promotional efforts and increasing sales awareness.
- Trained new cashiers on register operations and customer service protocols, ensuring consistent service quality.
- Resolved customer complaints with professionalism, enhancing customer satisfaction.
- Maintained cleanliness and organization of the dining area and service stations.
Education
Madison High School
Madison, TN11-1985
Skills
- Item appraisal
- Appraisals
- Loan processing
- Loan administration
- Loan writing
- Cash management
- ATF guidelines
- Client relationship management
- Store audits
- Food safety and sanitation
- Teamwork
- Customer seating
Certification
Gun Certified to handle and sale guns
Timeline
Pawn Broker
Cash America Pawn
05.2022 - Current
Cashier
Panera Bread
06.2020 - 05.2022
Madison High School