April Parada

• Worked well with dispatchers to communicate route and schedule changes.
• Participated in training programs as required to maintain skillset.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Maintained safe driving habits to protect property and general public on roadways.

• Provided personalized service to clients by phone, email, or in-person meetings.
• Educated clients on various types of life insurance policies available in the market.
• Facilitated policy applications and processed necessary documentation.

• Assisted mental health program with ordering supplies, transportation, and personal hygiene items.
• Overseen the front desk and cleaning staff, and assisted with scheduling.
• Assisted with special projects and tasks related to programs and training.
• Ordered office and shelter supplies.
• Processed invoices for payment, tracked payments received from vendors, and clients.
• Coordinated communication between departments and external partners effectively.

Operated a commercial vehicle safely across 48 states.

• Coordinated resources and services for individuals with disabilities.
• Maintained accurate records of client interactions and services provided.
• Monitored client progress through regular follow-up contacts.

• Conducted interviews to assess driver qualifications and experience.
• Collaborated with hiring managers to understand staffing needs and requirements.
• Organized recruitment events and job fairs to promote driving opportunities.

• Verified customer information for accuracy and completeness.
• Processed applications using internal software systems efficiently.
• Performed additional duties as assigned by management related to verification activities.