Senior User Experience Researcher
- Company Overview: Fintech
- Returned to the company to optimize the research process, data collection, and recruitment for new researchers.
- Develop measurement strategies that drive business objectives and goals directly to Key Performance Indicators (KPIs).
- Work with designers, product managers, developers, and other team members to evaluate the level of accessibility compliance prior to user testing.
- Design questionnaires, discussion guides, and surveys for use in conducting research.
- Monitor online customer feedback, and report on issues and trends.
- Able to identify pain points, and balance both client satisfaction and company goals in delivering a solution. Offers original solutions to solve problems, or develop opportunities.
- Bridge between clients, company profit, and community involvement.