April Perez
Phoenix,AZ
Summary
Dedicated and energetic individual with a stellar customer service record and an exceptionally good attitude. Adept at multitasking in high-volume, fast-paced work environments. Able to maintain cordial and professional working relationships with other staff, supervisors, and customers.
Overview
8
8
years of professional experience
Work History
Fulfillment Coordinator
Funko
Buckeye, AZ
08.2022 - 11.2023
- Coordinated with sales and customer service teams to promptly address any order discrepancies or issues, resulting in improved customer satisfaction.
- Trained new employees on fulfillment processes and procedures, fostering knowledgeable workforce prepared to meet company goals.
- Collaborated with various departments to develop cross-functional teams focused on improving overall business performance.
- Prepare and print packing labels for all orders.
- Work daily with Excel and smart sheets to gather data to input into systems.
- Determined where missing product was located for orders with NAV.
- Fulfilled orders for Amazon through Amazon Vendor Central.
- Accurately fulfilled orders for various customers on daily RFC.
Security Officer
Securitas Security Services USA
Phoenix, AZ
03.2022 - 09.2022
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergencies to reduce opportunity for damage and injury.
- Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification before granting facility access.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences.
- Trained security workers on site-specified procedures.
Program Specialist II
State Of Arizona
Phoenix, AZ
09.2017 - 04.2018
- Handled entering property and liability claims.
- Assigned claims to appropriate case managers.
- Assisted with technical issues for certain programs.
- Assisted with everyday tasks for managers and supervisors.
- Ran daily reports for claims being entered.
- Reviewed all media received and ensured quality was acceptable.
Journey Claims Adjuster
State Of Arizona
Phoenix, AZ
11.2015 - 09.2017
- Reviews, evaluates, and determines compensability of workers' compensation claims.
- Overview of changes in claimant's diagnosis to ensure ICD codes are most current for Medicare purposes.
- Works with agencies to ensure effective return to work status.
- Works with medical providers, nurse case managers, and others to achieve prompt and successful closure of claims.
- Identifies cases in need of medical nurse case management.
- Identifies subrogation of Workers' Compensation claims.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Attended industry conferences and workshops to stay current on trends and developments within field of claims adjusting.
Education
High School Diploma -
Brookshire International Academy
Lemon Grove, CA10.2021
Associate Degree - HVAC
UEI
Phoenix, AZ10.2021
Skills
- Excellent Communication
- Decision-Making
- Task Prioritization
- Attention to Detail
- Organizational Skills
- Adaptability and Flexibility
Timeline
Fulfillment Coordinator
Funko
08.2022 - 11.2023
Security Officer
Securitas Security Services USA
03.2022 - 09.2022
Program Specialist II
State Of Arizona
09.2017 - 04.2018
Journey Claims Adjuster
State Of Arizona
11.2015 - 09.2017
High School Diploma -
Brookshire International Academy
Associate Degree - HVAC
UEI