Dawn Coronel

Fulfillment Coordinator with 10+ years of experience managing procurement, order fulfillment, and rewards redemption operations for multiple financial institution loyalty programs. Proven track record of ensuring accurate, timely, and seamless delivery of customer rewards while maintaining strict compliance with service-level agreements (SLAs). Consistently achieved or exceeded 95% of SLA targets by resolving more than 50 customer support tickets weekly, maintaining a 98% first-contact resolution rate, and contributing to improved team response times and overall customer satisfaction. Recognized for strong problem-solving, cross-functional coordination, and commitment to operational excellence in high-volume environments.

• BASSET Certified
• Craft Cocktail Preparation
• Beer, Wine & Spirits Knowledge
• High Volume Bartending
• Consistently received positive customer feedback and repeat business
• Cash Handling & POS Systems
• Maintained balanced cash drawers with 100% accuracy
• Increased beverage sales through product recommendations and upselling
• Managed inventory and restocking
• Bar Opening & Closing Procedures
• Trained and mentored new bartenders and servers

Experienced Event Bartender with extensive experience serving weddings, private parties, corporate events and banquet functions. Skilled in providing exceptional quest service, managing high volume beverage service, setting up and breaking down bars, handling cash and tabs, and maintaining compliance with alcohol service regulations.

Reputation for professionalism, efficiency and creating memorable guest experiences.

I obtained my Mexican residency and lived there for 10 years. I resided in Cancun and Playa del Carmen. Operated as a multivenue bartender at high-volume nightclubs in the Cancun Hotel Zone and Playa del Carmen's 12th St. Managing fast-paced inventory, mixology, bottle service and high-volume cash handling.