Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Perez

TOLLESON,AZ

Summary

Dedicated and experienced individual with strengths in cash handling, customer data management, and team training. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution.

Overview

5
5
years of professional experience

Work History

Service Advisor

Earnhardt Honda
Avondale, Arizona
06.2022 - Current
  • Scheduled appointments and managed daily service workflow.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Processed cash transactions accurately and efficiently during high-volume shifts.
  • Trained new employees on cash handling protocols and company policies.
  • Verified and recorded cash totals from daily receipts.
  • Entered and updated customer data in company database accurately.
  • Reviewed, corrected or deleted data, verifying customer and account information.

Customer Service Representative

Walmart
Phoenix, Arizona
08.2020 - 06.2022
  • Supervised cashier team to ensure efficient customer service and accurate transactions.
  • Assisted in inventory management by monitoring stock levels at checkout stations.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Handled cash, credit, and debit transactions securely and responsibly.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Developed positive relationships with customers through friendly interactions.

Education

High School Diploma -

LA JOYA COMMUNITY HIGH SCHOOL
Avondale, AZ
05-2020

Skills

  • Customer relationship management
  • Cash handling
  • Customer data entry
  • Appointment scheduling
  • Data inputting
  • Problem-solving
  • Account updating
  • Clear communication
  • Customer relationship development
  • Drawer balancing
  • Friendly
  • Strong work ethic

Timeline

Service Advisor

Earnhardt Honda
06.2022 - Current

Customer Service Representative

Walmart
08.2020 - 06.2022

High School Diploma -

LA JOYA COMMUNITY HIGH SCHOOL

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