APRIL POYORENA
Wrightwood,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Legal Assistant
Law Offices of Shahrokh Mokhtarzadeh
11.2020 - Current
- Organized documents to manage paper and electronic filing systems of clients.
- Managed client records, observing confidentiality, and extreme discretion
- Mail monthly invoices
- Notarize documents as needed
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight
Senior Customer Service Representative Lead
BNF Home, Inc, E-Commerce
07.2016 - 11.2020
- Maintained extensive product knowledge
- Specialized computer programs
- Received payments from customers
- Daily incoming and outgoing emails using Thunderbird Outlook
- Process Daily Orders using Ship Station system
- Managed all Customer Service on 12 Selling Channels
- Inbound and Outbound Calls
- 3rd Party Disputes for Vendors
- Monitored Customer Reviews on Selling Channels
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Evictions Specialist
Express Evictions
01.2014 - 07.2016
- Maintain daily calendar, sort and distribute mail, maintain high-volume emails and answer phones
- Accept payments for clients
- Case preparation and case intake
- Prepare and send out all Unlawful Detainer filings
- Input cases using Abacus Law
- Prepare eviction notices, Court filings, and send out cases for service to process servers
- Prepare and maintain case files and file posting orders
- Certified Mailings
- Mail packages via OnTrac
- Prepare and file request to set trial packets, default packets and sheriff packets
- Follow up with clients
- Scan and link documents to case files
- Receive and make court and sheriff calls
- Train new employees
- Quality Control and Proofing
- Answer directly to owner
- Face to Face client consultations
- Provide quality customer service
Education
2 Year Diploma - Ministry
School of Ministry
Fontana, CA11.2018
High School Diploma -
Options For Youth Charter Schools
Rancho Cucamonga06.2002
Skills
- Typing Proficiency: 50 WPM, 10 Key Touch,
- Able to Multi-task
- Able to work under minimal supervision
- Nurture a positive attitude
- Excel, Word, and Outlook
- Professional Telephone Demeanor
- Closing Sales
- Writing and Editing
- Money Handling Abilities
- Conflict Resolution
Certification
- CNP - Certified Notary Public Commission # 2374443 Expires Sept. 2025
- CSEP - Certified Special Event Professional
Timeline
Legal Assistant
Law Offices of Shahrokh Mokhtarzadeh
11.2020 - Current
Senior Customer Service Representative Lead
BNF Home, Inc, E-Commerce
07.2016 - 11.2020
Evictions Specialist
Express Evictions
01.2014 - 07.2016
2 Year Diploma - Ministry
School of Ministry
High School Diploma -
Options For Youth Charter Schools