April Raymond
Kilauea,HI
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
Hanalei Bay Resort
Princeville, HI
05.2022 - Current
- Resolved customer issues efficiently and effectively when problems escalated.
- Optimized record-keeping practices to ensure seamless organization.
- Prepared team members for success by delivering detailed operational guidance.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Client Advisor
Mercedes Benz Of Farmington
Farmington, UT
04.2021 - 12.2022
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Assessed client's viability for financial services and facilitated closings and referrals.
Registrar
Roseman University Of Health Sciences
South Jordan, UT
09.2019 - 03.2021
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Processed registrations with attention to compliance with operational policies and [Type] standards.
- Responded to requests for information from various individuals by providing documents.
Store Director
Accents- St Regis Princeville
Princeville, HI
09.2016 - 05.2019
- Managed team of 10 cashiers and floor staff.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Education
Associate of Arts - English
Utah Valley University
Orem, UT05.1997
Skills
- Staff Management
- Conflict Management
- Travel Coordination
- Packaging and Mail Receiving
- Hospitality Service
- Multi-Line Telephone Systems
- Business Administration
- Expense Reporting
- Social Perceptiveness
- Customer Assistance
Timeline
Front Desk Supervisor
Hanalei Bay Resort
05.2022 - Current
Client Advisor
Mercedes Benz Of Farmington
04.2021 - 12.2022
Registrar
Roseman University Of Health Sciences
09.2019 - 03.2021
Store Director
Accents- St Regis Princeville
09.2016 - 05.2019
Associate of Arts - English
Utah Valley University