April Reyes
Miramar,FL
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Manager
State Farm
Hollywood, FL
05.2014 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Trained and supervised staff members.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Assistant Manager
Kids Footlocker
Pembroke Pines, FL
04.2011 - 04.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained, coached, and mentored new sales associates for maximum performance.
Administrative Support Clerk
Broward County Clerk of Courts
Fort Lauderdale, FL
12.2010 - 06.2011
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Contributed to project success by providing administrative support to various teams as needed.
Education
High School Diploma -
Mc Arthur High School
Hollywood, FL06.2010
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Reliable and Responsible
- Customer Service Management
Certification
- 4-40 Customer Service Representative
Timeline
Service Manager
State Farm
05.2014 - Current
Assistant Manager
Kids Footlocker
04.2011 - 04.2014
Administrative Support Clerk
Broward County Clerk of Courts
12.2010 - 06.2011
High School Diploma -
Mc Arthur High School