Open To Work
April Rhoads
Dunkin' Donuts Franchising
Section,AL
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Assistant ManagerDietary ManagerGeneral ManagerAssociate ManagerQuality Control / Product Development
1
Certification
26
years of professional experience
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Work History
Assistant Manager
1 Year 5 Months- Assisted in managing daily operations to ensure efficient store performance.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management systems to optimize stock levels.
- Monitored cash handling procedures for accuracy and compliance.
- Developed staff schedules to maximize coverage during peak hours.
- Analyzed sales data to identify trends and improve product offerings.
- Coordinated promotional events to enhance customer engagement and drive sales.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Dietary Manager
7 Years- Monitored daily operations of dietary services to maintain adherence to health regulations and standards.
- Supported compliance with state and federal dietary regulations.
- Assisted in creating and executing menu plans that consider residents' nutritional requirements and preferences.
- Guided staff on food safety practices to improve service quality and regulatory compliance.
- Worked alongside dietitians and healthcare professionals to evaluate residents' dietary restrictions and requirements.
- Acquired food supplies for the department while adhering to budget constraints.
General Manager
2 Years 2 Months- Directed daily operations, ensuring adherence to quality and safety standards.
- Implemented training programs to enhance team performance and customer service.
- Analyzed sales trends to optimize product offerings and improve profitability.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Associate Manager
9 Years 10 Months- Led operational efficiency initiatives, improving workflow and reducing bottlenecks across departments.
- Developed training programs for new associates, enhancing team performance and customer service standards.
- Implemented inventory management systems, ensuring accurate stock levels and reducing waste.
- Streamlined communication processes between front-of-house and back-of-house teams, enhancing collaboration and service speed.
- Mentored junior staff members, fostering skill development and promoting a positive work environment.
- Coordinated staff scheduling to optimize labor costs while maintaining service quality during peak hours.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Quality Control / Product Development
4 Years 3 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma
Skills
Guest Service
Time management
Self motivated
Organization / Attention to detail
Communication / conflict
resolution
Adaptability / flexibility
Excellent work ethic
Certification
CPR
Serve Safe
Timeline
Assistant Manager
Dunkin' Donuts Franchising
03.2025 - CurrentRead More
Dietary Manager
Rosewood Manor Assisted Living Facility
06.2017 - 06.2024Read More
General Manager
Hardee's
03.2015 - 05.2017Read More
Associate Manager
Cracker Barrel
05.2005 - 03.2015Read More
Quality Control / Product Development
Charleston Hosiery
09.2000 - 12.2004Read More
Parkland High School
High School Diploma
Read More