- Reading
- Spending time with my family and friends
- Bowling
- Collecting rocks and fossils
- Geology
Abigail Richards
Olathe
Summary
Assistant Manager at Baskin-Robbins with a strong focus on customer service. Enhanced workflow efficiency through process improvements and effectively resolved customer complaints. Skilled in employee training and cash handling, ensuring accuracy and safety standards. Committed to maintaining a positive environment and delivering exceptional guest service.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Baskin Robbins
2026.04 - Current
- Assisted in daily operations, ensuring efficient workflow and optimal staff performance.
- Trained new team members on customer service protocols and operational procedures.
- Created the team schedule.
- Enhanced customer satisfaction through effective conflict resolution and service improvements.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Shift Lead
Baskin Robbins
2024.08 - 2026.04
- Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed inventory levels, coordinating restocking efforts to minimize shortages.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints effectively, maintaining a positive store environment.
- Conducted regular quality checks on products to ensure adherence to standards.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Associate of Applied Science - Geology
Johnson County Community College
Overland Park, KS2026-05
High School Diploma -
Olathe North High School
Olathe, KS2024-05
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Organization
- Problem-Solving
- Adaptability
- Time Management
- Communication
- Strong work ethic
- Reliable
Interests
Timeline
Assistant Manager
Baskin Robbins
2026.04 - Current
Shift Lead
Baskin Robbins
2024.08 - 2026.04
Associate of Applied Science - Geology
Johnson County Community College
High School Diploma -
Olathe North High School