April Risinger
Jacksonville,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Hallmark Distribution Center
08.2019 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
HR Consultant
Hugo Boss
09.2016 - 05.2021
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
Assistant General Manager
AJM Packaging
11.2004 - 08.2015
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
Education
Associate Of Applied Science - Emergency Management
Everest College Orlando Fl
Orlando, FLSkills
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Order and Refund Processing
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Hallmark Distribution Center
08.2019 - 06.2022
HR Consultant
Hugo Boss
09.2016 - 05.2021
Assistant General Manager
AJM Packaging
11.2004 - 08.2015
Associate Of Applied Science - Emergency Management
Everest College Orlando Fl
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