April Ritchey
Dayton,OH
Summary
Experienced Client Services Representative with a strong background in providing exceptional customer support and building lasting relationships. Proficient in resolving complex issues and ensuring client satisfaction. Holds a Family Advocate certification, passionate about advocating for the needs and well-being of individuals and families. Adept at effectively communicating with diverse populations and collaborating with interdisciplinary teams to achieve positive outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Member Service Representative
Wright-Patt Credit Union
07.2024 - Current
- Assisted members with account management, including updating personal information and setting up automated payments.
- Assisting our members with varying financial products, (loans, credit services, retirement services).
Clerical Support
Nova Behavioral Health, Inc.
08.2021 - Current
- Assisting our clients and counselors with scheduling outpatient services and insurance billing
- Updating client demographics and ensuring the accuracy of client charts
- Coordinating assessments and processing referral requests
Bank Teller
PNC Bank
09.2019 - 07.2021
- Assisting our clients with basic banking needs as well as suggesting bank products and services to ensure our client is financially secure
Front Desk Associate
Marriott at the University of Dayton
04.2019 - 01.2020
- Assist guest with check-in/out, knowledge of products and services offered to repeat guests, excellent knowledge of activities in and around surrounding areas, close attention to detail and ensuring our guests have an excellent experience!
Call Center Representative
G.E. Call Center
12.2008 - 03.2010
- Duties include: assisting credit card members with billing inquiries, product knowledge, computer knowledge and critical thinking
Education
CDCA - Substance abuse/mental health
associate's - Social Work
Sinclair Community College
Dayton, OH05.2023
Associate - education
Sinclair Community College
Dayton, OH05.2011
Internship at Heartland Hospice
Sinclair Community College
Dayton, OH05.2010
Skills
- Customer Service
- Front Desk
- Customer Focus & Orientation
- Word
- Outlook
- Excel
- Cash Handling
- Hospice Care
- Vital Signs
- Teaching
- Alzheimer's Care
- Dementia Care
- Microsoft Office
- Windows
Associate's degree in social work
- Caregiving
- Banking
- Computer skills
- Filing
- Early childhood education
- HIPAA
- Medical scheduling
- Medical terminology
- Social Work
- Clerical Experience
- Medical Billing
- Insurance Verification
- Patient care
- Medical records
Certification
Chemical Dependency Counseling Assistant, 07/01/23, 07/31/24
Personal Information
Willing To Relocate: Anywhere
Timeline
Member Service Representative
Wright-Patt Credit Union
07.2024 - Current
Clerical Support
Nova Behavioral Health, Inc.
08.2021 - Current
Bank Teller
PNC Bank
09.2019 - 07.2021
Front Desk Associate
Marriott at the University of Dayton
04.2019 - 01.2020
Call Center Representative
G.E. Call Center
12.2008 - 03.2010
CDCA - Substance abuse/mental health
associate's - Social Work
Sinclair Community College
Associate - education
Sinclair Community College
Internship at Heartland Hospice
Sinclair Community College
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