April Rodriguez
Austin,TX
Summary
Skilled patient coordinator known for optimizing front office operations and ensuring seamless patient flow. Expertise in effective communication, insurance verification, and appointment management, leading to improved patient satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Medical Receptionist
Victory Medical
Austin, TX
09.2025 - Current
- Greeted patients and ensured a welcoming environment in fast-paced medical office.
- Scheduled appointments using electronic health record (EHR) systems, optimizing daily workflow.
- Verified patient insurance information and collected necessary co-pays efficiently.
- Assisted with patient inquiries, providing accurate information on services and procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Patient Coordinator
Premier Family Physicians
Austin, TX
02.2022 - 09.2025
- Coordinated patient scheduling to optimize provider availability and reduce wait times.
- Managed patient intake processes, ensuring accurate data collection and compliance with privacy regulations.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed an average of 70-80 calls per day.
Front Desk Medical Receptionist
Orthopedic Associates of Central Texas
Austin, TX
12.2019 - 12.2021
- Collaborated with medical staff to streamline patient check-in processes for improved efficiency.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled appointments using electronic health record (EHR) systems, optimizing daily workflow.
- Verified patient insurance information and collected necessary co-pays efficiently.
Assistant Manager
Oportun
Austin, TX
11.2018 - 12.2019
- Mentored junior staff, enhancing team performance and fostering professional development.
- Oversaw daily operations to ensure compliance with company policies and customer service standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Certified Medical Assisant - Medical Assistant
Everest Institute
Austin, TX05.2009
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Payment collection
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA guidelines
- EMR / EHR
- Co-payment collection
- Insurance verifications
- Customer service
- Prescription refills
Languages
Spanish
Full Professional
Timeline
Front Desk Medical Receptionist
Victory Medical
09.2025 - Current
Patient Coordinator
Premier Family Physicians
02.2022 - 09.2025
Front Desk Medical Receptionist
Orthopedic Associates of Central Texas
12.2019 - 12.2021
Assistant Manager
Oportun
11.2018 - 12.2019
Certified Medical Assisant - Medical Assistant
Everest Institute