April Santa Cruz
San Bernardino ,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Child Support Specialist
County Of San Bernardino, DCSS
Loma Linda, CA
04.2003 - Current
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Performed case management tasks to enforce court-ordered child support obligations.
- Monitored cases for support order compliance and made adjustments.
- Explained policies, procedures and instructions to parents.
- Assessed child support cases ti determine appropriate case action.
Eligibility Worker
Transitional Assistance Department, San Bernardino
Fontana, CA
01.2003 - 04.2004
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Managed processing of financial assistance, medical and food stamp benefits applications.
- Processed and certified documents for accuracy and compliance with government regulations.
Mental Health Paraprofessional
Pacific Clinics
Santa Fe Springs, CA
06.1999 - 01.2003
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Provided clients with recommendations to community resources.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Maintained client records to document assessment, treatment plans and progress.
- Facilitated group therapy sessions to meet needs of individuals with domestic violence issues.
Education
Certificate of Completion - Paraprofessional Mental Health Worker
Pasadena City College
Pasadena, CA08.2000
Associate of Arts - General Education
Rio Hondo College
Whittier, CA06.1999
Skills
Empathy
Positivity
Developer
Consistency
Strategic
Timeline
Child Support Specialist
County Of San Bernardino, DCSS
04.2003 - Current
Eligibility Worker
Transitional Assistance Department, San Bernardino
01.2003 - 04.2004
Mental Health Paraprofessional
Pacific Clinics
06.1999 - 01.2003
Certificate of Completion - Paraprofessional Mental Health Worker
Pasadena City College
Associate of Arts - General Education
Rio Hondo College