April Santa Cruz
San Bernardino ,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Child Support Specialist
County Of San Bernardino, DCSS
04.2003 - Current
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Performed case management tasks to enforce court-ordered child support obligations.
- Monitored cases for support order compliance and made adjustments.
- Explained policies, procedures and instructions to parents.
- Assessed child support cases ti determine appropriate case action.
Eligibility Worker
Transitional Assistance Department, San Bernardino
01.2003 - 04.2004
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Managed processing of financial assistance, medical and food stamp benefits applications.
- Processed and certified documents for accuracy and compliance with government regulations.
Mental Health Paraprofessional
Pacific Clinics
06.1999 - 01.2003
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Provided clients with recommendations to community resources.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Maintained client records to document assessment, treatment plans and progress.
- Facilitated group therapy sessions to meet needs of individuals with domestic violence issues.
Education
Certificate of Completion - Paraprofessional Mental Health Worker
Pasadena City College
Pasadena, CA08.2000
Associate of Arts - General Education
Rio Hondo College
Whittier, CA06.1999
Skills
Empathy
Positivity
Developer
Consistency
Strategic
Timeline
Child Support Specialist
County Of San Bernardino, DCSS
04.2003 - Current
Eligibility Worker
Transitional Assistance Department, San Bernardino
01.2003 - 04.2004
Mental Health Paraprofessional
Pacific Clinics
06.1999 - 01.2003
Certificate of Completion - Paraprofessional Mental Health Worker
Pasadena City College
Associate of Arts - General Education
Rio Hondo College
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