Summary
Overview
Work History
Education
Timeline
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Brian Brown

Topeka,Kansas

Summary

Compassionate Child Support Officer dedicated to locating parents and determining amount of support owed. Adept at conducting interviews, explaining case strategies and searching for missing parents. In-depth knowledge of child support laws and practices in Kansas.

Overview

21
21
years of professional experience

Work History

Child Support Specialist

Young Williams
02.2019 - Current
  • Performed case management tasks to enforce court-ordered child support obligations.
  • Monitored cases for support order compliance and made adjustments.
  • Explained policies, procedures and instructions to parents.

Collections Specialist

Berlin Wheeler
03.2003 - 02.2019
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Trained new team members on scripts, company services, and collection strategies.

Education

Shawnee Heights
Topeka, KS
05.1990

Timeline

Child Support Specialist

Young Williams
02.2019 - Current

Collections Specialist

Berlin Wheeler
03.2003 - 02.2019

Shawnee Heights

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Brian Brown