April Sealy
Remote Call Center Representative
CIBOLO,TX
Summary
Extensive customer service experience in a fast paced remote medical environment. Skilled in delivering exceptional patient support while managing high volume interactions with professionalism, accuracy, empathy and attention to detail. Experienced in insurance services, team development, and precepting with a strong commitment to providing outstanding service and positive patient experiences.
Overview
17
17
years of professional experience
Work History
Support Center Representative/ Preceptor
Eye Associates of New Mexico
03.2025 - 07.2026
- Managed high call volume with friendly, professional demeanor, ensuring customer satisfaction
- Scheduled appointments based on physician preferences/templates and patients needs
- Completed internet appointment requests, portal inbox and Phreesia cancellations/reschedules in a timely manner
- Verified insurance and demographic information
- Routed non- scheduling calls to appropriate departments
- Helped train new hires and provided guidance, support, and feedback
Cosmetologist/ Salon Manager
Self Employed
05.2009 - 07.2026
- Oversaw 20 contractors and resolved client complaints and ensured that salons are clean, well-maintained, and stocked.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses
- Maintained clean and sanitized work areas, tools, and equipment to reduce disease transfer and promote a safe environment
- Supervised 20 contractors, addressed client complaints, and ensured salons remained clean, well-maintained, and fully stocked
- Handled cash flow, business transactions, banking, and accounting processes to ensure financial accuracy and operational efficiency
Member Advocate
Aetna, a CVS Health Company
01.2024 - 06.2024
- Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions
- Educated members on available resources and services, increasing their engagement with the organization
- Assisted in updating company policies based on feedback received from members
- Maintained current knowledge of industry trends and best practices, adapting support processes to meet member expectations
- Maintained up to date knowledge of industry trends and best practices , adapting processes as needed to deliver exceptional support services for all members
- Educated members on available resources and services, fostering greater engagement with the organization
- Provided valuable input during strategic planning sessions aimed at enhancing the overall member experience within the organization
Education
Associate of Science - Cosmetology
Central New Mexico Community College
Albuquerque, NM03-2009
High School Diploma -
Early County High School
Blakely, GA 05.2001 -
Skills
- Strong verbal and written communication
- Active listening skills and show empathy
- Problem solving and critical thinking
- Conflict resolution and de-escalation
- Time management and multitasking
- Attention to detail and accuracy
- Team collaboration and reliability
- Adaptability in a fast paced environment
Timeline
Support Center Representative/ Preceptor
Eye Associates of New Mexico
03.2025 - 07.2026
Member Advocate
Aetna, a CVS Health Company
01.2024 - 06.2024
Cosmetologist/ Salon Manager
Self Employed
05.2009 - 07.2026
High School Diploma -
Early County High School
05.2001 -
Associate of Science - Cosmetology
Central New Mexico Community College