Microsoft Office
Melissa Emerick
Learning Facilitation Professional 2
Princeton,TX
Summary
Professional educator with focus on delivering impactful learning experiences and fostering collaborative environment. Known for adaptability and results-driven approach in dynamic educational settings. Expertise in instructional design and learner assessment, ensuring effective knowledge transfer and team success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Learning Facilitation Professional 2
Humana - CenterWell Senior Primary Care
02.2025 - Current
- Plans, coordinates, and implements all aspects of training programs for participants throughout the organization, including but not limited to instructor-led and virtual instructor-led training.
- Creates an environment that is conducive to learning and exchanging information, engages the learner, and produces the desired outcomes.
- Understanding of curriculum design and adult learning principles
- Experience using a wide variety of training tools to effectively facilitate to a wide audience.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Clinic Integration Manager
WellMed Medical Management - United Health Group
07.2022 - 02.2025
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Assisted in recruiting top talent for the team through careful candidate screening, interviewing, hiring decisions, and onboarding processes.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Observed staff performance to monitor conflict management and performance skills.
- Ensured compliance with industry standards and regulations throughout all phases of integration projects
- Facilitated clear communication among project teams, resulting in better collaboration and smoother workflows during complex integrations
- Developed staff training programs to improve skills and maintain a high level of expertise in clinical practices.
- Overcame staffing challenges by recruiting highly support staff who shared the clinic's commitment to excellence in patient care.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
- Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
- Spearheaded the adoption of electronic health records system, increasing data accuracy and improving accessibility for staff members.
- Provided administrative support by maintaining complete patient documents.
- Scanned and filed patient documents and files to provide accurate information to clinic staff.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Managed clinic budget, ensuring optimal allocation of resources for maximum operational success.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared detailed reports on project status for stakeholders and senior management, ensuring transparency and alignment with objectives.
Integration Practice Consultant/Sr. Medical Assist
WellMed Medical Management - United Health Group
Houston, TX
07.2020 - 07.2022
- Delivered feedback to manager on staff performance reviews.
- Implemented and oversaw quality assurance processes and systems in collaboration with manager.
- Oversaw orientation, training and ongoing competency program for medical assistants, and patient service representative.
- Communicated with providers and other health care team members to maintain continuity of care and coordinate services.
- Developed strong relationships with key decision-makers to secure long-term business partnerships.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Implemented testing protocols, quality assurance initiatives and clinic policies and procedures.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Proved successful working within tight deadlines and a fast-paced environment.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Reviewed applications and resumes to support hiring activities.
Back Office Lead Medical Assistant
KSF Orthopaedic Center P.A.
Houston, TX
07.2017 - 07.2019
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Enhanced patient satisfaction with thorough follow-up on test results, prescription refills, and appointment reminders.
- Facilitated seamless communication between front-office staff and physicians to ensure timely patient care.
- Assisted in maintaining a clean, safe, and comfortable environment for patients and staff through proper inventory management.
- Supported physicians during examinations by preparing exam rooms, sterilizing instruments, and documenting findings accurately.
- Contributed to a positive work atmosphere by promoting teamwork, addressing conflicts promptly, and fostering professional growth among colleagues.
- Provided exceptional customer service to patients while addressing their concerns with empathy and professionalism.
- Participated in continuous learning opportunities to stay updated on industry best practices, protocols, and regulations impacting back office operations.
- Managed the efficient flow of medical supplies by monitoring inventory levels, placing orders when necessary, and organizing storage areas systematically.
- Streamlined patient discharge process with clear instructions on at-home care plans, follow-up appointments, or medication regimens.
- Assisted in training new Medical Assistants on back-office policies and procedures for a smooth integration into the team.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 30+ patients per day.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Conducted regular audits of medical records to ensure compliance with regulatory requirements and maintain confidentiality standards.
- Collaborated with healthcare providers to develop care plans tailored to individual patient needs, ensuring optimal outcomes and satisfaction.
Certified Medical Assistant
Pankaj Satija MD
Bellaire, TX
09.2016 - 04.2017
- Arranged surgeries with surgical center, confirming times with patients and consent forms.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
Certified Medical Assistant
Gulf Coast Gynecology
11.2012 - 09.2013
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Taught patients about medications, procedures and care plan instructions.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Signal Support System Specialist
United States Army
Fort Bragg, NC
06.2007 - 11.2012
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Demonstrated expertise in operating cryptographic devices to secure sensitive information during transmission.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Installed new wiring and networking hardware in existing facilities and within new construction.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Streamlined operational efficiency by providing technical assistance and training to users of signal equipment.
- Maximized network security by implementing and enforcing proper information assurance procedures.
- Expedited troubleshooting processes for various types of signal equipment, resolving issues in a timely manner.
- Contributed to mission success by providing signal support to combat commanders through the integration of command, control, communications, computers, and intelligence systems.
- Facilitated smooth operations during field exercises by effectively setting up antennas and mobile communication platforms.
- Enabled seamless coordination between units by establishing voice and data communication links using line-of-sight radios or satellites.
- Maintained clear communication channels, conducting periodic tests on assigned equipment to ensure optimal functioning.
- Assisted in the planning process for communications infrastructure during deployments and field exercises.
- Supported the development of tactical communications plans tailored to specific operational requirements.
- Collaborated effectively within a team environment to accomplish critical tasks under high-pressure situations.
- Ensured accuracy of information flow within the chain of command with proper message drafting techniques and procedures.
- Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
- Integrated new devices into managed networks while maintaining assigned security protocols and protections.
- Tracked and detected network service disruptions using computer systems, scopes and meters.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Optimized equipment functionality with regular software updates for assigned devices.
- Conferred with engineers and designers to investigate and solve failure issues.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
Education
Nationally Registered Certified Advanced MA
National Association For Healthcare Professionals
08.2025 - Current
Nationally Registered Certified Medical Assistant -
Kaplan College
Fort Worth, TX 06.2011 - 02.2012
Six Sigma - Black Belt - Project Management
Educate360
Online 12.2024 - 05.2025
Basic Life Support Provider - BLS/CPR
American Heart Association
Dallas, TX 08.2024 - 08.2026
Skills
- Time Management
- Verbal and Written Communication
- Decision Making
- Problem Resolution
- Problem Identification
- HIPAA Guidelines
- Willingness to Learn
- Policies and procedures
- Training and mentoring
- Relationship building and retention
- Professional Relationships
- Timely Project Completion
- Personnel Training
- Continuous Development
- Electronic Medical Record (EMR) Systems
- Calm under pressure
- Organization and time management
- Computer skills
- Critical thinking
- Multitasking Abilities
- Dependable and responsible
- Attention to detail
- Friendly, positive attitude
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time offWork from home optionPersonal development programsTeam Building / Company RetreatsFlexible work hoursPaid sick leave401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Certification
- Lean Six Sigma- White Belt Certified
- Lean Six Sigma - Yellow Belt Certified
- Lean Six Sigma - Green Belt Certified
- Lean Six Sigma - Black Belt
- Basic Life Saver Professional
- Nationally Registered Certified Medical Assistant
- Nationally Registered Certified Advanced Medical Assistant - In Progress
Accomplishments
- Achieved 11 Integrations in 4 years by completing them with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved temperature excursion on blood test tubes which led to corporate wide log adjustment on the room temperature log.
- Recognized for going above and beyond the call of duty.
- Mentored junior staff on policies, standard operating procedures, workflows, and process improvement
Software
Electronic Medical Record Systems
PowerPoint
Excel
MInitab
Adobe
Timeline
Nationally Registered Certified Advanced MA
National Association For Healthcare Professionals
08.2025 - Current
Learning Facilitation Professional 2
Humana - CenterWell Senior Primary Care
02.2025 - Current
Six Sigma - Black Belt - Project Management
Educate360
12.2024 - 05.2025
Basic Life Support Provider - BLS/CPR
American Heart Association
08.2024 - 08.2026
Clinic Integration Manager
WellMed Medical Management - United Health Group
07.2022 - 02.2025
Integration Practice Consultant/Sr. Medical Assist
WellMed Medical Management - United Health Group
07.2020 - 07.2022
Back Office Lead Medical Assistant
KSF Orthopaedic Center P.A.
07.2017 - 07.2019
Certified Medical Assistant
Pankaj Satija MD
09.2016 - 04.2017
Certified Medical Assistant
Gulf Coast Gynecology
11.2012 - 09.2013
Nationally Registered Certified Medical Assistant -
Kaplan College
06.2011 - 02.2012
Signal Support System Specialist
United States Army
06.2007 - 11.2012
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