Melissa Emerick
Manager
Princeton,TX
Summary
Accomplished Clinic Integration Manager at WellMed Medical Management, adept in fostering efficient patient flow and enhancing staff performance through effective time management and relationship building. Excelled in implementing HIPAA-compliant processes, achieving a smoother integration of clinical practices. Demonstrated exceptional problem-solving skills, significantly improving operational efficiency.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Clinic Integration Manager
WellMed Medical Management - United Health Group
07.2022 - Current
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Observed staff performance to monitor conflict management and performance skills.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Ensured compliance with industry standards and regulations throughout all phases of integration projects
- Facilitated clear communication among project teams, resulting in better collaboration and smoother workflows during complex integrations
- Developed staff training programs to improve skills and maintain a high level of expertise in clinical practices.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
- Facilitated collaboration among medical professionals, fostering a team-based approach for optimal patient care outcomes.
- Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
- Spearheaded the adoption of electronic health records system, increasing data accuracy and improving accessibility for staff members.
- Provided administrative support by maintaining complete patient documents.
- Scanned and filed patient documents and files to provide accurate information to clinic staff.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Verified patients had positive experience by providing exemplary customer service.
- Managed clinic budget, ensuring optimal allocation of resources for maximum operational success.
- Reduced patient wait times by optimizing appointment scheduling and effectively managing staff workload.
Integration Practice Consultant/Sr. Medical Assist
WellMed Medical Management - United Health Group
Houston, TX
07.2020 - 07.2022
- Delivered feedback to manager on staff performance reviews.
- Planned and oversaw work assignments and schedules for clinical support areas to meet daily operational needs.
- Implemented and oversaw quality assurance processes and systems in collaboration with manager.
- Oversaw orientation, training and ongoing competency program for medical assistants, and patient service representative.
- Communicated with providers and other health care team members to maintain continuity of care and coordinate services.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Implemented testing protocols, quality assurance initiatives and clinic policies and procedures.
Back Office Lead Medical Assistant
KSF Orthopaedic Center P.A.
Houston, TX
07.2017 - 07.2019
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Enhanced patient satisfaction with thorough follow-up on test results, prescription refills, and appointment reminders.
- Facilitated seamless communication between front-office staff and physicians to ensure timely patient care.
- Assisted in maintaining a clean, safe, and comfortable environment for patients and staff through proper inventory management.
- Supported physicians during examinations by preparing exam rooms, sterilizing instruments, and documenting findings accurately.
- Contributed to a positive work atmosphere by promoting teamwork, addressing conflicts promptly, and fostering professional growth among colleagues.
- Provided exceptional customer service to patients while addressing their concerns with empathy and professionalism.
- Participated in continuous learning opportunities to stay updated on industry best practices, protocols, and regulations impacting back office operations.
- Managed the efficient flow of medical supplies by monitoring inventory levels, placing orders when necessary, and organizing storage areas systematically.
- Streamlined patient discharge process with clear instructions on at-home care plans, follow-up appointments, or medication regimens.
- Assisted in training new Medical Assistants on back-office policies and procedures for a smooth integration into the team.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 30+ patients per day.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Certified Medical Assistant
Pankaj Satija MD
Bellaire, TX
09.2016 - 04.2017
- Arranged surgeries with surgical center, confirming times with patients and consent forms.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Certified Medical Assistant
Gulf Coast Gynecology
11.2012 - 09.2013
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Taught patients about medications, procedures and care plan instructions.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
Signal Support System Specialist
United States Army
Fort Bragg, NC
06.2007 - 06.2011
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Installed new wiring and networking hardware in existing facilities and within new construction.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Streamlined operational efficiency by providing technical assistance and training to users of signal equipment.
- Maximized network security by implementing and enforcing proper information assurance procedures.
- Expedited troubleshooting processes for various types of signal equipment, resolving issues in a timely manner.
- Contributed to mission success by providing signal support to combat commanders through the integration of command, control, communications, computers, and intelligence systems.
- Facilitated smooth operations during field exercises by effectively setting up antennas and mobile communication platforms.
- Enabled seamless coordination between units by establishing voice and data communication links using line-of-sight radios or satellites.
- Maintained clear communication channels, conducting periodic tests on assigned equipment to ensure optimal functioning.
- Assisted in the planning process for communications infrastructure during deployments and field exercises.
- Supported the development of tactical communications plans tailored to specific operational requirements.
- Collaborated effectively within a team environment to accomplish critical tasks under high-pressure situations.
- Ensured accuracy of information flow within the chain of command with proper message drafting techniques and procedures.
- Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
- Integrated new devices into managed networks while maintaining assigned security protocols and protections.
- Tracked and detected network service disruptions using computer systems, scopes and meters.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
Education
Nationally Registered Certified Medical Assistant -
Kaplan College
Fort Worth, TX 06.2011 - 02.2012
Skills
- Time Management
- Verbal and Written Communication
- Decision Making
- Problem Resolution
- Problem Identification
- HIPAA Guidelines
- Willingness to Learn
- Policies and procedures
- Training and mentoring
- Relationship building and retention
- Professional Relationships
- Timely Project Completion
- Personnel Training
- Continuous Development
- Electronic Medical Record (EMR) Systems
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time offWork from home optionPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Certification
Six Sigma- White Belt Certified
Six Sigma - Yellow Belt (In Process)
Timeline
Clinic Integration Manager
WellMed Medical Management - United Health Group
07.2022 - Current
Integration Practice Consultant/Sr. Medical Assist
WellMed Medical Management - United Health Group
07.2020 - 07.2022
Back Office Lead Medical Assistant
KSF Orthopaedic Center P.A.
07.2017 - 07.2019
Certified Medical Assistant
Pankaj Satija MD
09.2016 - 04.2017
Certified Medical Assistant
Gulf Coast Gynecology
11.2012 - 09.2013
Nationally Registered Certified Medical Assistant -
Kaplan College
06.2011 - 02.2012
Signal Support System Specialist
United States Army
06.2007 - 06.2011
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