April Shanks
Bullhead City,AZ
Summary
Proven team player and self-motivated professional, excelled in customer service and material handling at Wal-Mart Super center and Dot foods. Demonstrated exceptional organizational skills and fiberglass repair expertise, significantly enhancing product presentation and customer satisfaction. Mastery in equipment operation and a positive, professional demeanor underscore my commitment to workplace excellence. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Store Associate
Wal-Mart Supercenter
Bullhead City, Arizona
10.2023 - 07.2024
- Assisted customers with product selection based on their needs and preferences.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Addressed customer complaints in a professional manner.
- Provided cash register operations and handled customer payments.
- Resolved customer complaints promptly with professionalism and courtesy.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adhered to safety regulations when handling hazardous materials.
- Demonstrated excellent customer service skills at all times.
Fiberglass Fabricator
Mallows Jet Ski Rentals
Bullhead City, AZ
01.2020 - 09.2023
- Added resin and applied mixture to pre-cut fiberglass material.
- Performed fiberglass fabrication on jet skis using hands on and air tools.
- Maintained accurate records of all fabrication activities including material usage, labor hours and production data.
- Pressed layers of saturated fiberglass mat or cloth into skis, smoothed wrinkles, and removed air bubbles to fabricate a quality product.
- Sprayed gel coat on jet skis to specified thickness to fulfill scratches or holes.
- Utilized correct air or hand tools to perform each task during the fabrication.
- used safety precaution when operating sanders, grinders , razors and etc...dangerous tools.
- mixed all resin and paints to apply necessary amounts needed to complete job.
- painted nice flawless paint to jet skis upon finishing fiberglass fabrication.
- kept shop clean and neatly organized.
- Gave all damaged skis a beautiful and flawless look after completing the process, making the skis look new again.
Material Handler
Dot Foods Inc.
Bullhead City, AZ
03.2018 - 09.2018
- Loaded completed orders on pallets according to delivery numbers.
- Received and distributed incoming materials to designated areas.
- Operated forklift in a safe manner to move large shipments within the facility.
- Operated forklifts, pallet jacks, and other material handling equipment.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Ensured compliance with safety regulations while operating material handling equipment.
- Managed work area cleanliness by following company guidelines for organizat
Customer Service Representative
Fastrip Food Stores
Bullhead City, Arizona
02.2015 - 04.2016
- Developed strong customer relationships to encourage repeat business.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Checked personal identifications during alcohol and tobacco sales.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customers' questions and provided information on store procedures or policies.
CSR
Family Dollar
Bullhead City, AZ
02.2012 - 04.2013
- Consulted with customers regarding needs and addressed concerns.
- Developed strong customer relationships to encourage repeat business.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- made sure all customeers left store satisfied with service ensuring they return in future
Education
GED -
M.A.L.C
Bullhead City07-2002
Skills
- Return processing
- Product display
- Adherence to store policies
- Order fulfillment
- Patience and empathy demonstration
- Customer assistance
- Effective communication
- Returns and exchanges handling
- Organizational skills development
- Equipment safety
- Material handling
- Pallet jack operation
- Stock management
- Equipment operation
- Workshop organization
- Fiberglass repair
- Power tool operation
- team player
- self-motivated
- Customer service
- Positive and professional
Timeline
Store Associate
Wal-Mart Supercenter
10.2023 - 07.2024
Fiberglass Fabricator
Mallows Jet Ski Rentals
01.2020 - 09.2023
Material Handler
Dot Foods Inc.
03.2018 - 09.2018
Customer Service Representative
Fastrip Food Stores
02.2015 - 04.2016
CSR
Family Dollar
02.2012 - 04.2013
GED -
M.A.L.C