April Shoemo
Flint,MI
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
McDonald’s
Flint
09.2024 - Current
- Complied with company policies, objectives and communication goals.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Maintained positive working relationship with fellow staff and management.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Store Manager
McDonald's
Flint, Michigan
01.2020 - 09.2024
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Assessed operational efficiency of the store's departments.
- Planned special promotions or discounts based on market trends.
- Implemented successful business strategies to increase revenue and target new markets.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Shift Manager
McDonald's
Flint , Michigan
04.2010 - 04.2021
- Planned and developed new operation processes to innovate and stay competitive.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Ensured compliance with food safety regulations and quality standards.
- Maintained cleanliness and organization of work area.
- Assisted in resolving escalated customer service issues in a timely manner.
Education
Business Management - Accounting
Oakland Community College
Bloomfield Hills, MISkills
- Team building
- Customer service
- Employee training
- Employee motivation
- Problem-solving abilities
- Operations management
- Staff discipline
- Teamwork and collaboration
- Policy and procedure development
- Team leadership
- Policy enforcement
- Employee development
- Business development
- Organizational skills
- Goal setting
Certification
- Certification of completion of Michigan real estate person
Accomplishments
- Outstanding General Manager 2023
- Leadership Award
- Hamburger University award
Timeline
Supervisor
McDonald’s
09.2024 - Current
Store Manager
McDonald's
01.2020 - 09.2024
Shift Manager
McDonald's
04.2010 - 04.2021
Business Management - Accounting
Oakland Community College