April Sinkfield
Tampa,FL
Summary
Dynamic Training and Development Coordinator at Maximus Federal Services, skilled in employee onboarding and performance optimization. Successfully enhanced productivity through tailored training programs, achieving significant improvements in employee engagement. Proven ability to foster strong relationships and deliver exceptional customer service, driving organizational success and tenant satisfaction in property management roles.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Training and Development Coordinator
Maximus Federal Services
01.2022 - Current
- Managed new employee orientation training process for more than 200 employees each year.
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
- Evaluated training effectiveness through feedback surveys and performance metrics, optimizing content as needed.
- Performed high-quality instruction across various departments within the organization.
- Developed customized training materials, including manuals, job aids, and online resources to support employee learning objectives.
- Collaborated with management to identify skill gaps, aligning training initiatives with organizational goals.
Leasing Manager
Michaels Military Housing
06.2010 - 06.2021
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
Assistant Property Manager
Lincoln Military Housing
05.2008 - 02.2010
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Education
No Degree - Social Work
Troy University
Troy, AL07-2026
Skills
- Training facilitation and delivery
- Coaching and mentoring
- Employee Onboarding Management
- Performance evaluations
- Business workflows and compliance
- Property management
- Operational reporting
- Performance optimization strategies
- Customer service-focused
Certification
- Department of Defense Housing Management Certification
Timeline
Training and Development Coordinator
Maximus Federal Services
01.2022 - Current
Leasing Manager
Michaels Military Housing
06.2010 - 06.2021
Assistant Property Manager
Lincoln Military Housing
05.2008 - 02.2010
No Degree - Social Work
Troy University
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