April Spahn
Dignity Health - Yavapai Regional Medical Center
Prescott Valley,Arizona
18
years of professional experience
Dynamic professional with extensive hands-on experience in Talent Acquisition Coordination, adept at navigating challenges with ease. Strong problem-solving abilities and a proactive approach to tackling new tasks ensure efficiency and effectiveness in all endeavors. Recognized for adaptability, creativity, and a results-oriented mindset that drives success. Committed to making meaningful contributions that advance organizational goals and foster a collaborative work environment.
Work History
Talent Acquisition Coordinator
5 Years 9 Months- Screened resumes for healthcare roles, confirming qualifications and licensing requirements.
- Facilitated background checks, reference verification, employee health and pre-employment documentation.
- Currently coordinating for six recruiters for multiple facilities spanning two states.
- Served two years as team co-lead of my local Employee Engagement Team.
- Took responsibility to work the Remediation Error File and submit corrections.
- Taken on the role as unofficial coordinator lead for our team.
- Created and maintained numerous new hire central lists.
Patient Financial Services Representative
7 Months- Processed patient billing inquiries, explaining account balances and payment options with accuracy.
- Resolved account discrepancies by researching charges, payments, and payer adjustments in billing systems.
- Established payment arrangements, collected balances, and guided patients through financial responsibility requirements.
- Supported financial counseling efforts by educating patients on estimates, deductibles, and assistance programs.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Maintained confidential patient account records while ensuring compliance with revenue cycle procedures.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Reduced financial barriers for patients, identifying eligibility for charity care and other financial assistance programs.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
Billing Specialist/Customer Service Representative
12 Years 1 Month- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Performed targeted collections on past due accounts aged over 60 days
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Produced, distributed and tracked monthly invoices for multiple companies
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Managed efficient and accurate processing of invoices and check requests for 2 of locations
- Generated financial statements and reports detailing accounts receivable status
- Kept vendor files accurate and up-to-date to expedite payment processing
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Responded to customer requests for products, services and company information
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Described DME to customers, thoroughly explaining details and care of merchandise
- Offered advice and assistance to customers, paying attention to special needs or wants
- Compiled customer feedback and recommended service delivery improvements to management
- Provided primary customer support to internal and external customers in a fast-paced environment
- Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Processed medical equipment billing, ensuring accurate coding and timely claim submission.
- Reconciled account discrepancies and resolved payment variances with insurers and customers.
- Verified patient insurance eligibility, authorizations, and coverage requirements before invoicing.
- Monitored unpaid claims, followed up on denials, and corrected documentation for resubmission.
- Maintained billing records, payment histories, and compliance documentation within patient account systems.
- Collaborated with customer service and service teams to resolve invoice questions and billing errors.
Education
High School Diploma
- Cosmetology
Skills
Billing systems and software
Medical coding systems
Insurance billing experience
Month-end closing
Research and due diligence
Collection practices
Payment processing
General accounting
Accounts payable and receivable
Data entry
Multi-line phone management
Administrative support
Cash management
Active listening
Computer proficient
Recordkeeping
Route dispatch
Professional telephone demeanor
Inventory management
Medical terminology
Medical billing experience
Records organization and review
HCPCS
ICD-10 coding systems
Quick learner
Recordkeeping proficiency
Detail-oriented
Call center transactions
People-oriented
Claims research
Customer engagement
Motivated team player
Onboarding
Collaborative teamwork
Background screening
Reference screening
Applicant tracking
Relationship building
Candidate tracking
Onboarding assistance
Application review
Eager learner
Team collaboration
Problem-solving
Task management
Detail orientation
Multitasking skills
Reliability
Excellent communication
Organizational skills
Active listening
Adaptability and flexibility
Training mentorship
Prioritization
Professionalism
Adaptability
Additional Information
References upon request
Timeline
Talent Acquisition Coordinator
Dignity Health - Yavapai Regional Medical Center
01.2021 - CurrentRead More
Patient Financial Services Representative
Yavapai Regional Medical Center East
06.2020 - 01.2021Read More
Billing Specialist/Customer Service Representative
All-Med Equipment & Services
05.2008 - 06.2020Read More
College of Beauty Arts & Sciences
from Cosmetology
Read More
Mingus Union HS
High School Diploma
Read More