APRIL SPENCER
Hugo Boss
Charlotte ,NC
17
years of professional experience
Experienced and dependable retail leader with nearly 20 years of experience in sales, team development, customer service, and store operations. Skilled at managing competing priorities, developing strong teams, and creating customer experiences that support business goals. Known for taking initiative, adapting to changing business needs, and maintaining high standards while working collaboratively with others.
Work History
Assistant Manager
2 Years 2 Months- Oversee daily store operations, including inventory management, shipment processing, merchandising, and maintaining brand standards.
- Create and manage team schedules based on business needs, sales trends, staffing levels, and peak customer traffic.
- Coach and develope team members to deliver exceptional customer service while consistently representing the brand.
- Manage RFID processes to maintain inventory accuracy, improve product availability, and support efficient inventory management.
- Assist with visual merchandising and floor sets to maintain BOSS brand standards and ensure strong product presentation.
Assistant Manager
4 Years 4 Months- Supported store leadership in driving sales, consistently meeting key metrics and exceeding monthly goals through customer engagement, suggestive selling, and team coaching.
- Managed employee scheduling and floor coverage to support business needs and daily sales goals.
- Served as a knowledgeable resource for RFID processes, supporting the rollout through team training and helping maintain accurate inventory practices.
- Led and supervised a team of 15+ associates, supporting recruiting, interviewing, onboarding, training, and ongoing employee development.
- Oversaw daily sales floor operations, including task delegation, merchandising, replenishment, and maintaining brand standards to ensure an organized and productive store environment.
Assistant Manager
6 Years- Partnered with store leadership in driving sales, consistently meeting key metrics and exceeding monthly goals through customer engagement, suggestive selling, and team coaching.
- Supported a team of 25+ associates, overseeing daily team operations and maintaining consistent execution of store standards.
- Managed employee scheduling and floor coverage to align staffing with business needs and daily sales goals.
- Served as a knowledgeable resource for RFID processes, supporting the rollout through team training and helping maintain accurate inventory practices.
- Coordinated daily sales floor execution, including task delegation, merchandising, and replenishment while upholding brand standards to maintain an efficient and visually appealing store environment.
- Selected to partner with the Visual Merchandising team to execute model store floor sets, establishing layouts and product placement guidelines for other locations to replicate.
Assistant Manager
4 Years 7 Months- Rotated through key functional areas, including Human Resources, Visual Merchandising, and Store Operations, gaining hands-on experience supporting staffing, merchandising, and daily operational needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Verified inventory counts stayed within monthly tolerance levels and maintained financial compliance with budget requirements.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly, knowledgeable support.
Education
Bachelor of Arts - Fashion Design/Marketing
Bachelor of Arts - Business Management
Skills
Talent Acquisition and Interviewing
Team Leadership and Development
Workforce Scheduling
Retail Operations Management
Inventory and RFID Management
Visual Merchandising
Sales Performance and Clienteling
Timeline
Assistant Manager
Hugo Boss
08.2024 - CurrentRead More
Assistant Manager
Express
04.2020 - 08.2024Read More
Assistant Manager
Polo Ralph Lauren Factory Store
01.2014 - 01.2020Read More
Assistant Manager
Hollister HCo.
06.2009 - 01.2014Read More
Paine College
Bachelor of Arts from Business Management
Read More
Brooks Institute
Bachelor of Arts from Fashion Design/Marketing
Read More