Shakia Snowling
Germantown,TN
Summary
Methodical Makeup Artist with 5 years of experience and track record of providing exceptional customer service and satisfaction. Bringing substantial knowledge regarding natural beauty, glamour, airbrush and special effects makeup applications. Energetic, flexible, reliable, and creative.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Club Pilates
03.2023 - Current
- Plan and execute events to boost new memberships.
- Serve as the first point of contact, whether in person, by phone, or email - providing a positive first impression and answering questions about our services.
- Proactively engage with leads to recover and capitalize previously overlooked opportunities.
- I oversee our product inventory, ensuring optimal stock levels and tasteful merchandising is within the studio.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Retail Manager
MAC Cosmetics
10.2021 - Current
- Provide makeovers to a growing clientele, acquired through both traditional and modern marketing methods.
- Recruiting MAC artists to staff the counter of the high-traffic Dillard location.
- Presenting new products through professional demonstrations, enabling clientele to feel confident using them independently.
- Client trust has driven repeat business and boosted counter performance.
- Ensuring accurate inventory counts to prevent missed operational opportunities.
- Training new artists on product launches and maintain visual standards in line with MAC expectation.
- I take pride in developing my team to reach their fullest potential.
- I conduct performance evaluations and provide guidance for employees development and improvement.
- Set team goals that drive us toward meeting our counter's performance targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Answered questions about store policies and addressed customer concerns.
- Exhibited excellent people skills during interaction with employees and customers.
Make-Up Artist
MAC Cosmetics
10.2019 - 10.2021
- I transitioned to a full-time role at MAC, continuing the same position.
- Expanding expertise within the product line and earned several certifications from MAC.
- Stayed current with industry standards, trends, and techniques to consistently deliver exceptional aesthetic services to each client.
- Applied makeup in accordance with clothing style.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Scheduled onsite and offsite makeup appointments for clientele.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Sanitized makeup tools to avoid spread of infection.
- Demonstrated and explained use of different beauty products to educate customers.
- Conducted consultations to understand client's desired look.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Freelancer
MAC Cosmetics
10.2019 - 03.2020
- I worked in a very similar fashion to my previously described jobs, but on a freelance basis.
Cosmetics Inventory Manager
Dillard’s
06.2019 - 10.2019
- Temporarily assigned to a positionI at Dillard's while awaiting the opening of a new role at the MAC center.
- Managed the inventory and updated on-hand counts for other 30 brands across cosmetics.
- Provided valuable experience in management and bookkeeping.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
Education
Beauty Level 2 Qualification - Aesthetician License
The London School of Beauty And Make-up
05.2016
Skills
- Product Merchandising
- New Product Rollout
- Employee Scheduling
- Advanced Excel and Microsoft Suite
- Power BI
- Outlook Tools and Calendar
- Talent Acquisition and Onboarding
- Employee Performance Analysis
- Maintaining Communication Channels for Employees
- Training of Mac Artists
- Visual Management
- Clientele Acquisition & Customer Relations
- Inventory Auditing & Inventory Management
- Virtual Conferencing
- Virtual Project Management
- Events Planning and Execution
- Vendor Curation for Events
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Performance evaluation
- Scheduling and planning
- Multitasking and organization
- Sales growth
- Recruitment and hiring
- Sales strategies
- Money handling
- Employee performance evaluation
- Team building
- Problem-solving
- Financial reporting
- Customer service and satisfaction
- Performance reviewing
- Employee scheduling
- Schedule oversight
- Decision-making
- Team leadership
Timeline
Assistant Manager
Club Pilates
03.2023 - Current
Retail Manager
MAC Cosmetics
10.2021 - Current
Make-Up Artist
MAC Cosmetics
10.2019 - 10.2021
Freelancer
MAC Cosmetics
10.2019 - 03.2020
Cosmetics Inventory Manager
Dillard’s
06.2019 - 10.2019
Beauty Level 2 Qualification - Aesthetician License
The London School of Beauty And Make-up
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