GINA WOOD
Tulsa,Oklahoma
Summary
Detailed Assistant Store Manager with 15+ years in customer service and 8+ years in Management, striving to maintain high standard of customer service and morale. Expertise in marketing in-store promotions and merchandising. Talented at coaching and encouraging staff to build positive customer relationships through enthusiastic and supportive attitude.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Bath And Body Works
Tulsa, OK
11.2019 - Current
- Performed Daily operations including scheduling shifts, assigning tasks, and open/closing of the store.
- Provided guidance and support to other staff members on daily tasks, projects, and objectives.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Participated actively in the recruitment process for new hires at the store level.
- Developed relationships with customers by providing knowledgeable advice about products and providing excellent customer service.
- Trained, coached, and mentored new team members on customer service and operational standards.
Customer Service Supervisor
Carters
07.2017 - 11.2018
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Evaluated and authenticated returns, exchanges and voids.
- Drove positive customer satisfaction levels by providing successful training to associates.
Store Manager
Kids Footlocker
Tulsa, OK
06.2014 - 06.2017
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
Some College (No Degree) - Nail Technician
Clary Sage College
OKDental Assisting/Assistant Certification -
Community Care College
09.2017
Phlebotomy Technician/Phlebotomist Certification -
Tulsa Community College
10.2013
Skills
- Employee training
- Customer service
- Visual merchandising
- Cash handling
- Team building
- Conflict resolution
- Product knowledge
- Team motivation
- Product merchandising
- Multitasking and organization
Timeline
Assistant Manager
Bath And Body Works
11.2019 - Current
Customer Service Supervisor
Carters
07.2017 - 11.2018
Store Manager
Kids Footlocker
06.2014 - 06.2017
Some College (No Degree) - Nail Technician
Clary Sage College
Dental Assisting/Assistant Certification -
Community Care College
Phlebotomy Technician/Phlebotomist Certification -
Tulsa Community College