Tashe Howard
Memphis,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Old Navy
Memphis, TN
05.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Merchandising Specialist
Old Navy
Germantown, TN
05.2023 - Current
- Enhanced store sales by developing visually appealing merchandising displays and floor plans.
- Collaborated with team members to create cohesive visual presentations for seasonal promotions and events.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure customer satisfaction.
- Maintained accurate records of sales data, utilizing insights for informed decision-making regarding product selection and pricing strategies.
- Assisted in recruitment efforts, interviewing candidates and providing recommendations for suitable hires to support store operations.
- Developed strong relationships with customers, cultivating loyalty through personalized service and attention to individual needs.
- Implemented efficient scheduling practices, ensuring adequate staffing coverage while minimizing labor costs.
- Analyzed sales trends to identify opportunities for growth within specific product categories or customer segments.
- Organized store layout adjustments according to seasonality or market demand shifts in order to optimize product visibility and maximize revenue potential.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Assisted in the onboarding process of new employees, providing mentorship and guidance on company policies and procedures as well as store-specific expectations.
- Managed daily cash reconciliations, ensuring accuracy in financial reporting as well as adherence to company policies surrounding cash handling procedures.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
Supervisor
Regional One Health Medical Center
Memphis, TN
06.2022 - 03.2023
- Served as supervisor for 8 months
- Managed 20 employees
- Managed day to day operations and sales
- Created work schedules
- Assisted with hiring and training employees
- Demonstrated excellent people skills in both client and employee relationships
- Opened and closed cafe
- Reported to manager
Crew Leader
Regional One Health Medical Center
Memphis, TN
06.2020 - 06.2022
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Cashier
Regional One Health Medical Center
Memphis, TN
05.2019 - 06.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
JOANN Fabrics And Crafts
Indianapolis, IN
08.2018 - 03.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Shift Leader
Dunkin' Donuts
Memphis, TN
05.2017 - 02.2018
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Cashier
Roses Discount Store
Memphis, TN
06.2015 - 10.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Wooddale High School
Memphis, TN05.2016
Skills
- Customer Service (5 years)
- Promotional Planning
- Sales Forecasting
- Visual Merchandising
- Team Leadership
- Product Merchandising
- Store Layout
- Inventory Management
- Window Displays
- Markdown Procedures
- Retail Knowledge
- Microsoft word,powerpoint,office
Timeline
Assistant Manager
Old Navy
05.2023 - Current
Merchandising Specialist
Old Navy
05.2023 - Current
Supervisor
Regional One Health Medical Center
06.2022 - 03.2023
Crew Leader
Regional One Health Medical Center
06.2020 - 06.2022
Cashier
Regional One Health Medical Center
05.2019 - 06.2020
Cashier
JOANN Fabrics And Crafts
08.2018 - 03.2019
Shift Leader
Dunkin' Donuts
05.2017 - 02.2018
Cashier
Roses Discount Store
06.2015 - 10.2015
High School Diploma -
Wooddale High School