April Tatum
Marietta,GA
Summary
Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals.
Overview
15
15
years of professional experience
Work History
Lead Sales Associate
Round One Entertainment
Atlanta, GA
06.2023 - Current
- Supervised cooking and bartending tasks, ensuring efficient and quality service delivery.
- Managed inventory levels by placing orders as needed.
- Organized store displays for maximum visibility of products.
Work From Home Agent
Chime Solutions
Morrow, Georgia
08.2020 - 02.2023
- Troubleshot technical issues related to products or services.
- Created detailed reports detailing customer interactions that were shared with senior staff members.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Verified accuracy of data entry into company database system.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
Customer Service Representative
Charter Communications, Time Warner Cable
Birmingham, AL
06.2010 - 06.2018
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
ITT Technical Institute
Birmingham, ALSkills
- Inventory management
- Visual merchandising
- Sales analysis
- Customer service
- Technical troubleshooting
- Data entry
- Upselling techniques
- Effective communication
- Problem solving
- Cash handling
- Friendly and outgoing
- Account management
- MS office applications
- Billing and collections
- POS system operation
- Team leadership
- Shift scheduling
- Inventory and stocking
Timeline
Lead Sales Associate
Round One Entertainment
06.2023 - Current
Work From Home Agent
Chime Solutions
08.2020 - 02.2023
Customer Service Representative
Charter Communications, Time Warner Cable
06.2010 - 06.2018
High School Diploma -
ITT Technical Institute