April Thompson
Kennesaw,GA
Summary
Meticulous professional with several years of progressive optical experience. Dedicated to attentive customer care resulting in correct eyewear choices and satisfied, repeat customers. Technically advanced student of eyewear advances proven to keep up with trends in field and lead clients and colleagues to best solutions.
Overview
8
8
years of professional experience
Work History
Optician
Lenscrafters
Atlanta, GA
08.2013 - 09.2015
Optician Technician
Pearle Vision Center
Woodstock, GA
05.2010 - 08.2013
Optician Technician
America's Best Contacts and Glasses
Marietta, GA
02.2008 - 05.2010
- Greeted patients warmly upon arrival at office or store location.
- Currently enrolled in Kennesaw State University's optician program online to prepare for my ABO Exam.
- I have nearly 8 years of optical experience between America's Best, Pearle Vision, and Lenscrafters.
- I absolutely love this field of work and will work extremely hard to care for clients and attend to other optical duties.
- Leader in optical sales for the majority of my employment.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Managed client frame selection processes and walked through lens options.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, and pupillary distance.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Verified finished lenses ground to prescription specifications.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Instructed customers on how to care for, insert and remove contact lenses.
- Dispensed contact lenses upon completion of fitting process.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Organized inventory according to product type and manufacturer specifications.
- Scheduled appointments, maintained accurate patient records, and assisted with preliminary testing.
- Participated in continuing education courses related to optometry technology advances.
Education
Optician Certificate - Opticianry
Kennesaw State University
Kennesaw, GA10-2024
Psychology
University of Washington
Seattle, WA06-1998
Associate of Arts - Liberal Arts And General Studies
Palomar College
San Marcos, CA05-1996
Skills
- Professionalism
- Retail Sales
- Insurance Verification
- Insurance Billing
- Supply Restocking
- Payment Collection
- Glasses repair
- Patient testing
- Appointment Scheduling
- Time management abilities
- Teamwork and Collaboration
- Relationship Building
- Adaptability
- Organizational Skills
- Effective Communication
- Patient Assessment
- Interpersonal Skills
- Multitasking
- Continuous Improvement
- Goal Setting
- Self Motivation
- Attention to Detail
- Contact lens evaluation
Timeline
Optician
Lenscrafters
08.2013 - 09.2015
Optician Technician
Pearle Vision Center
05.2010 - 08.2013
Optician Technician
America's Best Contacts and Glasses
02.2008 - 05.2010
Optician Certificate - Opticianry
Kennesaw State University
Psychology
University of Washington
Associate of Arts - Liberal Arts And General Studies
Palomar College