April Thrush
Lancaster,OH
Summary
Proven Retail Parts Professional with a track record of enhancing customer satisfaction and streamlining operations at Advance Auto Parts AnBattary. Excelled in team collaboration and training, significantly improving service delivery. Skilled in technical aptitude and problem-solving, adept at leveraging merchandising strategies to meet customer needs efficiently. Knowledgeable Rpp proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
4
4
years of professional experience
Work History
Retail Parts Professional
Advance Auto Parts AnBattary
08.2022 - Current
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Ordered parts from various distributors to fulfill demands.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Adhered to company guidelines for performance and compliance.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained extensive understanding of common problems and methods for repair.
- Oversaw team of seven employees.
- Maintained clean and neat parts counter and sales floor.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Housekeeping Cleaner
Wright Dream Clean
01.2021 - 06.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Education
Associate of Arts - Busniess Managemant- Entrepreneurship
Ohio Christian University
Circleville, OH05.2019
High School Diploma -
Lancaster High School
Lancaster, OH05.2004
Skills
- Store maintenance
- Returns processing
- Merchandising Strategies
- Technical aptitude
- Verbal and written communication
- Training and coaching
- Cycle counting
- Team Collaboration
- Customer Service
- Staff Training
- Improving customer satisfaction
- Problem-solving skills
Timeline
Retail Parts Professional
Advance Auto Parts AnBattary
08.2022 - Current
Housekeeping Cleaner
Wright Dream Clean
01.2021 - 06.2022
Associate of Arts - Busniess Managemant- Entrepreneurship
Ohio Christian University
High School Diploma -
Lancaster High School