April Tice
Vestal,USA
Summary
Results-driven customer service representative with extensive experience in relationship management and conflict resolution. Versatile strengths including inventory management, supplier relationship building and materials sourcing. Proven ability to maintain professionalism under pressure, fostering client loyalty and trust. Dedicated to creating an exceptional customer experience that drives repeat business and enhances brand reputation.
Overview
16
16
years of professional experience
Work History
Inside Sales Representative
Applied Industrial Technologies
Vestal, USA
11.2021 - Current
- Developed and maintained strong client relationships, enhancing customer satisfaction and loyalty.
- Monitored customer satisfaction, addressed issues promptly, and improved client retention rates.
- Analyzed sales data to identify trends and opportunities, contributing to improved sales strategies.
- Participated in regular sales meetings to discuss progress, share insights, and strategize on overcoming challenges.
- Assisted in training new sales team members on processes and best practices.
- Performed daily activities including shipping, receiving and inventory cycle counts.
Customer Service Representative
NYSEG
Kirkwood, USA
09.2018 - 06.2021
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, resulting in a 95% satisfaction rating.
- Handled high-volume calls with professionalism, achieving call resolution metrics and enhancing customer experience.
- Developed rapport with customers through active listening and personalized service, increasing trust and satisfaction.
- Built rapport with customers through active listening and personalized service, fostering trust and increasing satisfaction.
- Maintained positive, professional demeanor in high-pressure situations, reinforcing customer confidence.
Sterilization Assistant
Lalor Family Dental
Vestal, USA
08.2017 - 09.2018
- Assisted in the preparation and sterilization of surgical instruments, ensuring adherence to strict protocols and safety standards.
- Conducted routine inspections of sterilization equipment, ensuring optimal functionality and compliance with health regulations.
- Implemented inventory management practices for surgical supplies, minimizing waste and ensuring availability of essential items.
- Addressed and resolved minor equipment malfunctions, ensuring minimal disruption to sterilization activities.
- Documented sterilization processes and results accurately, supporting quality assurance initiatives.
- Maintained a clean and organized workspace, adhering to infection control protocols at all times.
- Resolved minor equipment malfunctions, minimizing disruption to sterilization activities.
Northeast Sales Representative
XBP Marketing
Northeast, USA
08.2011 - 10.2017
- Drove sales for Vacation Village Resorts through lead generation, engaging displays, and direct customer communication.
- Recommended appropriate vacation packages/resorts based on customer needs and interests.
- Identified prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
- Identified and engaged prospective customers using business directories, leads from existing clients, and participation in organizations, clubs, trade shows, and conferences.
- Coordinated event and program planning by leveraging communication and time management skills.
- Completed accurate and timely paperwork, time sheets and expense reports using Microsoft Excel.
Benefits Counselor
Colonial Paul Revere
Vestal, USA
09.2016 - 03.2017
- Guided employees on benefits options to enhance understanding of health, retirement, and wellness programs.
- Analyzed benefits utilization data to identify trends and recommend enhancements to existing offerings.
- Provided customer service with professionalism and confidentiality in all interactions.
Merchandiser
Acosta
Jacksonville, USA
07.2010 - 03.2015
- Implemented customer-approved schematics and plan-o-grams, ensuring all items tagged and approved by store management for optimal product placement.
- Executed schematics and plan-o-grams by tagging, rotating, and placing items on shelves, enhancing product visibility and organization.
- Communicated effectively internally with Acosta management, store management, and externally with customers.
- Managed accurate and timely completion of paperwork, photo submissions, time sheets, and expense reports to maintain operational efficiency.
Education
Associates -
SUNY Cortland
Cortland, USASkills
- Purchase order processing
- Material sourcing
- Purchasing strategies
- Strategic sourcing
- Supplier relationship management
- Vendor relations
- Inventory monitoring
- Merchandise inspection
- Cost control
- Customer relationship management
- Effective communication
- Data Analysis
- Attention to detail
- Customer Service
- Conflict Resolution
- Quote management
- Purchasing strategy
- Procurement planning
- Pricing analysis
- Purchasing strategy development
- Inventory Management
- Time Management
- Microsoft Office Tasking
- Team Collaboration
- Inside sales experience
- SAP
- Operating Systems
- Problem Solving
- Phone Etiquette
- Supply chain management
- Client retention
- Delivery management
- Resourcefulness
- Negotiation
- Stock management
- Multitasking strength
- Strategic planning
- Customer Service
Accomplishments
- Helped the Applied Vestal Branch achieve the President's Bronze Award in 2022.
- Earned the 10K 90 bonus as a top new performing agent with Colonial Paul Revere.
Timeline
Inside Sales Representative
Applied Industrial Technologies
11.2021 - Current
Customer Service Representative
NYSEG
09.2018 - 06.2021
Sterilization Assistant
Lalor Family Dental
08.2017 - 09.2018
Benefits Counselor
Colonial Paul Revere
09.2016 - 03.2017
Northeast Sales Representative
XBP Marketing
08.2011 - 10.2017
Merchandiser
Acosta
07.2010 - 03.2015
Associates -
SUNY Cortland