April Tillman
Port Saint Lucie,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Smoothie King
06.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Customer Care Representative
Bed Bath & Beyond
07.2016 - 05.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Cashier
Milliam's Food Market
01.2020 - 06.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Killian HighSchool
Miami, FL06.1999
Skills
- Complaint Resolution
- Appointment Scheduling
- Product Knowledge
- Paperwork Processing
- Shipping Procedures Understanding
- Order Fulfillment
Languages
English
Full Professional
Timeline
Customer Service Representative
Smoothie King
06.2023 - 12.2023
Customer Service Cashier
Milliam's Food Market
01.2020 - 06.2021
Customer Care Representative
Bed Bath & Beyond
07.2016 - 05.2022
High School Diploma -
Killian HighSchool