APRIL TODD- WELSH

• Streamlined assignment processes to boost executive productivity.
• Conducted organization of personal areas and facilitated equipment setup
• Managed unpacking, sorting, and setup of delivered packages.

• Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
• Developed innovative design concepts to meet clients'' unique needs and preferences.
• Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
• Optimized space planning for improved functionality in both residential and commercial spaces.
• Identified design requirements for each project.
• Analyzed feedback from customers and staff to refine design concepts.
• Applied skill in color theory and composition to bring client visions to fruition.
• Researched and implemented innovative design techniques and strategies to reduce production costs.
• Collaborated with senior management to develop, review and finalize design concepts.

• Followed company policies and procedures during shift.
• Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
• Interacted with recipients to confirm and complete package handovers.
• Drove safely at all times to avoid accidents and harm.
• Ensured safe transportation of packages with careful handling and secure storage methods.

• Established lasting relationships with clients, providing ongoing support and maintenance for organized spaces.
• Boosted productivity levels by designing functional home office setups complete with filing systems and workspace organization.
• Achieved stress reduction by converting disordered areas into calm settings.
• Expedited meal preparation time through strategic kitchen reorganization and pantry optimization.
• Implemented time-saving routines for busy families, enabling smoother daily transitions and activities.
• Trained clients on effective organizational techniques, empowering them to maintain order independently.

• Reduced customer churn rate by addressing concerns promptly and implementing customized retention strategies for at-risk clients.
• Implemented a comprehensive tracking system that allowed for real-time analysis of individual Sales Agent performance metrics.
• Analyzed market trends to identify new sales opportunities and develop targeted marketing campaigns.
• Expanded market outreach by implementing targeted recruitment strategies.
• Optimized sales funnel management, resulting in shorter lead-to-close times and higher conversion rates.

• Continuously improved professional skills through ongoing education and training opportunities in the home inspection field.
• Maintained up-to-date licensing and certifications to stay current with industry trends and advancements in home inspection techniques.
• Delivered accurate inspection results, expediting property transactions efficiently.
• Reduced the risk of costly future repairs for clients by identifying issues early during the home inspection process.

• Participated in ongoing professional development opportunities to enhance knowledge of insurance products and improve selling techniques.
• Collaborated with colleagues to develop effective sales strategies and achieve team goals.
• Provided exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving issues.
• Retained valuable customers through diligent follow-up communication efforts after initial policy purchase, fostering long-term loyalty.
• Conducted comprehensive financial needs assessments for clients, leading to personalized policy recommendations that met their specific objectives.
• Stayed current on industry trends and regulations to provide accurate information to clients and maintain a competitive edge in the market.

• Set and monitored objectives, performance indicators and metrics to assess employee progress
• Directed development, implementation and management of products and services
• Tracked sales activities, plans, progress and results to best understand and leverage business position
• Directed operational, strategic and financial performance to achieve optimum outcomes.
• Stayed on top of industry trends and changes to support agile and responsive strategy
• Supervised executive-level support staff and monitored workflow to maintain efficiency

Sourced and onboarded qualified agents, contributing to business growth.

• Prepared items for online sale, listing key selling points and considerations
• Leveraged digital tools to promote account growth
• Managed account relationships, prospect profiles and sales cycle reports to maintain sales effectiveness
• Listed for-sale items online with detailed photographs and descriptions
• Lent customer service and communications support via email, text, phone, or live chat
• Kept inventory stocked and organized to quickly meet customers' order demands
• Adapted business operations quickly in response to changes in market demand
• Responded quickly to complaints and inquiries, maintaining high satisfaction with exceptional service
• Cultivated digital sales strategy to reach target revenue and e-commerce goals
• Documented FAQs and areas of concern to assist buyer inquiries
• Set up attractive shopping systems and web pages to encourage click-throughs from initial landing pages