Hi, I’m
April Tucker
byron,IL
Summary
Dynamic and reliable professional with a proven track record at Valley Tap, adept at managing high customer volumes and fostering strong relationships. Excelled in roles requiring exceptional customer service expertise and multitasking abilities. Demonstrated leadership as Head Baker by innovatively expanding menu offerings, enhancing customer satisfaction. Skilled in both team collaboration and effective communication, consistently achieving and surpassing goals.
Overview
9
years of professional experience
Work History
Valley Tap
Bartender
08.2024 - Current
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Sweetbean Cafe and Bakery
Head Baker
09.2021 - Current
Job overview
- Trained new employees on bakery methods and procedures.
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Trained and supervised new employees on bakery operations and procedures.
Self-employed
At Home Baker
10.2015 - Current
Job overview
- Collaborated with clients to design custom cakes for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
- Operated and maintained bakery equipment, including ovens and mixers.
- Conducted regular quality control checks on products, ensuring consistency in taste and presentation for each order fulfilled.
- Streamlined baking processes for improved efficiency, consistently meeting deadlines and maintaining a clean, organized workspace.
- Demonstrated excellent time management skills by juggling multiple orders simultaneously without sacrificing quality or timeliness.
- Developed unique recipes that catered to client tastes and preferences, resulting in a diverse product offering with strong appeal.
- Prepared frostings and other toppings for cakes and pastries.
- Followed food safety standards when handling ingredients.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Processed customer orders and payment transactions.
Monat Global Inc.
Sales Associate
12.2020 - 12.2023
Job overview
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
Education
Kent State UniversityKent, OH
Associate of Arts
05-2005
Byron High SchoolByron, IL
High School Diploma
05-2003
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Customer service expertise
Timeline
Bartender
Valley Tap
08.2024 - Current
Head Baker
Sweetbean Cafe and Bakery
09.2021 - Current
Sales Associate
Monat Global Inc.
12.2020 - 12.2023
At Home Baker
Self-employed
10.2015 - Current
Kent State University
Associate of Arts
Byron High School
High School Diploma