April Uhlendorf
Holiday,FL
Summary
Efficient Server with a strong work ethnic, known for productivity and ability to complete tasks swiftly. Specializes in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Bartender
Whiskey Joe's Bar & Grill
Port Richey, FL
01.2018 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Accurately placed orders in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Processed payments accurately and efficiently with POS system.
- Stayed informed about daily specials, new menu items, promotions.
- Developed good working relationships with fellow employees through effective communication.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Bartender/Server
Sq1 Burgers & Bar
St. Petersburg, FL
03.2013 - 11.2017
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Education
Medical Assisting
Everest University
Largo, FL08.2011
Skills
- Point of Sale (POS) System Operations
- Order Accuracy
- Memory retention
- High-Volume Dining
- Server training
- Menu Memorization
- Suggestive Selling
- Multitasking and organization
- Food safety practices
Certification
- Food Handlers Certification
- Responsible Vendor Certification
References
References available upon request.
Timeline
Server/Bartender
Whiskey Joe's Bar & Grill
01.2018 - Current
Bartender/Server
Sq1 Burgers & Bar
03.2013 - 11.2017
Medical Assisting
Everest University
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