April Venable
Lafayette,LA
Summary
Adept at navigating high-stress scenarios, I elevated customer loyalty and team cohesion at Fenix Internet through empathetic conflict resolution and mentorship. My blend of critical thinking and customer service skills, alongside proficiency in data entry, consistently delivers satisfactory outcomes, enhancing brand reputation and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fenix Internet
08.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pizza Artist
Dominoes Pizza
02.2022 - 09.2023
- Participated in local food festivals to showcase artistic talents, generating increased brand awareness for the establishment.
- Mentored new employees, demonstrating proper techniques and sharing best practices for pizza artistry.
- Upheld strict food safety standards by consistently sanitizing work surfaces and properly storing ingredients.
- Organized and participated in team-building activities, fostering a positive work environment and promoting effective communication among staff members.
Education
GED -
Adult Education Program
03-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Live chat support
- Technical support
Timeline
Pizza Artist
Dominoes Pizza
02.2022 - 09.2023
Customer Service Representative
Fenix Internet
08.2019 - Current
GED -
Adult Education Program
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