April Walker
Summary
Accomplished security and transportation operations professional with over 10+years of experience leading frontline operations for the Transportation Security Administration (TSA). Extensive expertise in aviation security, regulatory compliance, threat detection, risk assessment, incident response, emergency management, team leadership and operational excellence. Proven ability to supervise high-performing teams, enforce federal security regulations, mitigate security risks, and deliver exceptional customer service in high-volume transportation environments. Recognized for maintaining the highest standards of safety, operational readiness, and regulatory compliance while collaborating with law enforcement and government partners.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Lead Transportation Security Officer
DHS-TSA
Chicago, Illinois
09.2002 - 07.2025
- Supervised security operations at transportation facilities, ensuring compliance with federal regulations and guest safety.
- Conducted thorough screenings of passengers and baggage using advanced detection equipment to maintain security.
- Coordinated staff schedules to ensure full coverage during peak travel periods, enhancing operational readiness.
- Trained new officers on security protocols and emergency response procedures to ensure effective team performance.
- Monitored surveillance systems to detect suspicious activities and potential threats, contributing to a safe environment.
- Collaborated with local law enforcement to enhance safety measures and threat assessments.
- Provided direction and guidance on proper procedures for responding to security incidents and emergencies.
- Drafted detailed incident reports to document protocol breaches, facilitating accountability and continuous improvement.
- Upheld strong customer service standards while completing screenings, ensuring a positive experience for all passengers.
Combat Medic
United States Army
San Antonio, Texas
09.2000 - 10.2001
- Provided emergency medical care in combat and training environments, demonstrating quick decision-making skills.
- Maintained a safe environment by adhering to infection control policies and procedures.
- Trained extensively in advanced lifesaving techniques and communication skills to provide effective care.
- Monitored vital signs and assessed patient conditions during transport, ensuring optimal care.
- Documented patient information accurately in medical records systems to maintain comprehensive care.
Education
Some College (No Degree) - Culinary Arts
College of DuPage
Glen Ellyn, ILSkills
- Security screening
- Emergency response
- Compliance oversight
- Team supervision
- Problem solving
- Customer service
- Data analysis
- Incident reporting
- Risk assessment
- Staff training
- Attention to detail
- Communication skills
Certification
- Certified Nutrionist
- Certified Yoga Instructor
- ServeSafe Certification
Accomplishments
- Lead Transportation Officer of the year
Affiliations
- Freelance Bartender/ Hospitality Specialist
Timeline
Lead Transportation Security Officer
DHS-TSA
09.2002 - 07.2025
Combat Medic
United States Army
09.2000 - 10.2001
Some College (No Degree) - Culinary Arts
College of DuPage