April Wallace
Ardmore
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Jani-King Janitorial Services
Ardmore
05.2024 - Current
- Analyzed sales data to identify trends and opportunities for growth.
- Developed and maintained relationships with suppliers, vendors, and community partners.
- Coordinated with the General Manager to develop and implement strategic plans.
- Motivated and led team members to work together to achieve targets.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Ensured compliance with company policies, procedures, and regulations.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw payroll preparation and administration for staff.
- Monitored inventory levels and placed orders for new stock as needed.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Front Desk Manager
La Quinta
Ardmore
05.2021 - 04.2023
- Oversaw cash and credit card payment transactions at the front desk.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Completed financial audits on scheduled basis.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Corrected guest issues promptly with knowledgeable and friendly service.
Education
Springer High School
Ardmore, OK01-2020
Skills
- Sales analysis
- Supplier relationship management
- Inventory management
- Payroll administration
- Team leadership
- Operational compliance
- Staff training
- Customer service
- Time management
- Recruitment processes
- Data reporting
- Conflict resolution
- Scheduling management
- Employee relations
- Employee scheduling
- Staff management
Timeline
Assistant General Manager
Jani-King Janitorial Services
05.2024 - Current
Front Desk Manager
La Quinta
05.2021 - 04.2023
Springer High School