April Watson
Clinton,OK
Summary
Dynamic General Manager with a proven track record at Hampton By Hilton, excelling in operations management and team leadership. Spearheaded initiatives that enhanced guest satisfaction and streamlined processes, resulting in increased profitability. Adept at training and development, fostering a motivated workforce while effectively managing budgets and resources.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager/Director of Sales
Hampton By Hilton
2023.01 - Current
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service quality.
- Implemented staff training programs to enhance team performance and guest satisfaction.
- Developed and monitored budgets to optimize resource allocation and cost management.
- Analyzed market trends to inform strategic planning and revenue generation initiatives.
- Streamlined operational processes, increasing efficiency in front desk and housekeeping departments.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Leather Worker
Saddle Shop
2019.04 - 2022.12
- Crafted high-quality leather products using traditional hand tools and techniques.
- Operated sewing machines to assemble leather goods with precision and attention to detail.
- Inspected finished products for quality assurance and adherence to specifications.
- Collaborated with team members to streamline production processes and improve efficiency.
Education
Administrative Assisting -
Central Technology Center
Sapulpa, OKSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Motivation
- Deadline oriented
Certification
Certified General Manager with Hilton, Certified Director of Sales with Hilton, CPR certified.
Timeline
General Manager/Director of Sales
Hampton By Hilton
2023.01 - Current
Leather Worker
Saddle Shop
2019.04 - 2022.12
Administrative Assisting -
Central Technology Center