Accomplished General Manager/Director of Sales at Holiday Inn Express & Suites, demonstrating exceptional leadership and operations management skills. Achieved significant growth enhancing guest relations, and implementing strategic sales initiatives. Proven track record in improving customer satisfaction and financial performance, with a keen focus on exceeding operational goals.
Responsible for overseeing all aspects of the hotel's operations, ensuring a high standard of service and guest satisfaction. Managing the hotel's financial performance, and implement strategic initiatives to drive growth. My position requires strong leadership skills, financial acumen, and a commitment to delivering exceptional guest experiences.
Managing front desk staff, ensuring exceptional guest experiences, handling reservations and check-ins/outs, and addressing any issues or complaints. Played a key role in creating a welcoming atmosphere for guests and ensuring smooth, efficient operations.
Responsible for overseeing all aspects of the store’s operations, including staff management, customer service, financial performance, and inventory control. Ensured that the store met operational and sales goals while providing a high level of service to customers. My position required strong leadership skills, business acumen, and the ability to handle a variety of tasks and challenges.
Managed the Special Operations department of a high volume call center. Ensuring high quality customer service and monitoring performance metrics, and implementing strategies to improve efficiency and customer satisfaction. Handled escalated customer issues, provided training, and contributed to the achievement of operational goals.