Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Seal

Wilson,NC

Summary

Accomplished General Manager/Director of Sales at Holiday Inn Express & Suites, demonstrating exceptional leadership and operations management skills. Achieved significant growth enhancing guest relations, and implementing strategic sales initiatives. Proven track record in improving customer satisfaction and financial performance, with a keen focus on exceeding operational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager/Director of Sales

Holiday Inn Express & Suites
2024.01 - 2024.09

Responsible for overseeing all aspects of the hotel's operations, ensuring a high standard of service and guest satisfaction. Managing the hotel's financial performance, and implement strategic initiatives to drive growth. My position requires strong leadership skills, financial acumen, and a commitment to delivering exceptional guest experiences.

Front Office Manager

Holiday Inn Express & Suites
2021.02 - 2024.01

Managing front desk staff, ensuring exceptional guest experiences, handling reservations and check-ins/outs, and addressing any issues or complaints. Played a key role in creating a welcoming atmosphere for guests and ensuring smooth, efficient operations.

General Manager

711 Horizons
2017.04 - 2021.01

Responsible for overseeing all aspects of the store’s operations, including staff management, customer service, financial performance, and inventory control. Ensured that the store met operational and sales goals while providing a high level of service to customers. My position required strong leadership skills, business acumen, and the ability to handle a variety of tasks and challenges.

Assistant Manager of Special Operations

The Contract Companies
2014.03 - 2017.02

Managed the Special Operations department of a high volume call center. Ensuring high quality customer service and monitoring performance metrics, and implementing strategies to improve efficiency and customer satisfaction. Handled escalated customer issues, provided training, and contributed to the achievement of operational goals.

Education

High School Diploma -

American Homeschool
Chicago, IL
06.2001

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Guest Relations
  • Sales

Certification

  • Revenue Management, Udemy, April 2024
  • Intro. to Hospitality Management, Udemy, April 2024

Timeline

General Manager/Director of Sales

Holiday Inn Express & Suites
2024.01 - 2024.09

Front Office Manager

Holiday Inn Express & Suites
2021.02 - 2024.01

General Manager

711 Horizons
2017.04 - 2021.01

Assistant Manager of Special Operations

The Contract Companies
2014.03 - 2017.02

High School Diploma -

American Homeschool
  • Revenue Management, Udemy, April 2024
  • Intro. to Hospitality Management, Udemy, April 2024
Tiffany Seal