April Wazelle
Jacksonville,FL
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
24
24
years of professional experience
Work History
Lead Customer Service Representative
JFlowers Cues
08.2020 - 08.2023
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Shipped all customer orders for North America sales.
Customer Service Representative
Last4Ever Tip Tool
08.2020 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Shipped customer orders in North America.
Florida Realtor
Hometown Realty Of Duval
05.2019 - 05.2020
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
Bail Bond Agent
Absolute Bail Bonds
04.2017 - 03.2019
- Located, apprehended and returned suspects to court or jail after missed court appearances.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Processed payments from defendants to secure bonds.
Cashier
Gate Petroleum Company
01.2000 - 05.2003
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
FSCJ
Jacksonville, FL06.2004
Skills
- Customer Service
- Service Recommendations
- Attention to Detail
- Administrative Support
- Positive and Friendly
- Problem-Solving
- Fast Learner
- Customer Correspondence
- Customer Support
- Work Prioritization
- Multitasking and Organization
- Payment Processing
Timeline
Lead Customer Service Representative
JFlowers Cues
08.2020 - 08.2023
Customer Service Representative
Last4Ever Tip Tool
08.2020 - 07.2023
Florida Realtor
Hometown Realty Of Duval
05.2019 - 05.2020
Bail Bond Agent
Absolute Bail Bonds
04.2017 - 03.2019
Cashier
Gate Petroleum Company
01.2000 - 05.2003
GED -
FSCJ