April Weigel

• Managed patient billing inquiries, ensuring timely resolution and enhanced satisfaction.
• Assisted patients with account setup and payment plans, improving financial accessibility.
• Collaborated with healthcare providers to verify patient information and streamline workflows.
• Trained new staff on billing procedures and software systems, enhancing team efficiency.
• Educated patients on insurance benefits and coverage options, promoting informed decisions.
• Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
• Posted payments and processed refunds.
• Worked with outside entities to resolve issues with billing, claims, and payments.
• Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
• Streamlined billing processes for increased efficiency in managing patient accounts.
• Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
• Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
• Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
• Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
• Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
• Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
• Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
• Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
• Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
• Responded to patient, family, and external payer inquiries.
• Prepared reports detailing billing actions, flags, and other key information.
• Utilized computer programs to create invoices, letters, and other documents.
• Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
• Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
• Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
• Contacted patients after insurance was calculated to obtain payments.
• Maintained office inventory and organized supplies for efficiency and expected needs.
• Reconciled statements with patient records.
• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Monitored flags and resolved urgent items with accuracy and efficiency.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Processed incoming and outgoing mail and packages according to established procedures.
• Utilized office management software to record and track customer information.
• Assisted with onboarding of new employees.
• Informed and supported business leaders through consistent communication and administrative support duties.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Achieved performance goals on consistent basis.
• Maintained high volume of calls and met demands of busy and productive group.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Collected on delinquent accounts to reduce overdue balances.
• Identified and contacted customers with overdue accounts to address payment status.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Documented customer payment interactions and account statuses for future reference.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Verified compliance with relevant laws, regulations and best practices related to customer account management.

Published the paper

Wrote ads for customers

Mailed out billings to customers

Made daily bank deposits