April Westbrooks
Clarksville,TN
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Energetic cashier with several years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Cashier Team Lead
Whataburger
Clarksville, Tn
12.2024 - Current
- Led cashier team in efficient order processing and customer service.
- Trained new cashiers on register operations and customer interactions.
- Managed cash flow and balanced registers at shift end.
- Assisted customers with inquiries and resolved transaction issues.
- Ensured compliance with food safety and sanitation standards.
- Maintained cleanliness and organization of the front counter area.
- Supported team in achieving service goals during peak hours.
- Assisted cashiers with resolving customer complaints and inquiries.
Cashier Team Lead
Mini mart
Clarksville, Tn
06.2020 - 10.2021
- Led cashier team in efficient order processing and customer service.
- Trained new cashiers on register operations and customer interactions.
- Managed cash flow and balanced registers at shift end.
- Ensured compliance with food safety and sanitation standards.
- Assisted customers with inquiries and resolved transaction issues.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
Cashier
Mapco
Clarksville, Tn
10.2018 - 10.2020
- Processed customer transactions accurately and efficiently at a convenience store.
- Maintained cleanliness and organization of cash register area and surrounding space.
- Assisted customers with inquiries and provided information about products available.
- Collaborated with team members to restock shelves and maintain inventory levels.
- Trained new cashiers on register operations and customer service best practices.
- Resolved customer complaints by providing prompt and courteous assistance at the register.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Excel Academy Southwest
Chicago, ILSkills
- Register operation
- Cash management
- Customer support
- Compliance adherence
Timeline
Cashier Team Lead
Whataburger
12.2024 - Current
Cashier Team Lead
Mini mart
06.2020 - 10.2021
Cashier
Mapco
10.2018 - 10.2020
Excel Academy Southwest