April Wilkes
Detroit,MI
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
12
12
years of professional experience
Work History
General Manager
Taco Bell
Macomb, MI
10.2023 - 12.2025
- Oversaw daily operations to maximize efficiency and ensure quality service standards.
- Developed and implemented training programs for team members to enhance performance and customer satisfaction.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Led strategic initiatives to improve operational workflows, resulting in increased productivity across the team.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
Assistant Manager
McDonald
Augusta, GA
05.2018 - 11.2021
- Assisted in training new staff on operational procedures and customer service standards.
- Coordinated daily inventory management to ensure product availability and reduce waste.
- Implemented quality control measures to enhance food safety compliance and service efficiency.
- Optimized scheduling to improve labor cost efficiency while maintaining service levels.
- Streamlined communication between front-line staff and management to facilitate smoother operations.
- Contributed to promotional planning by analyzing sales data and customer feedback trends.
Assistant Director
Suga Pot Child Care
Columbia, MO
04.2014 - 06.2017
- Developed and implemented educational programs for diverse age groups.
- Monitored compliance with state regulations and licensing requirements.
- Trained and mentored staff to enhance childcare practices and service quality.
- Coordinated parent engagement activities to strengthen community relationships.
- Managed daily operations, ensuring a safe and nurturing environment for children.
- Collaborated with local organizations to support children's developmental needs.
- Streamlined communication processes between staff, parents, and stakeholders for improved transparency.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
Skills
- Problem resolution
- Leadership and team building
- Operations management
- Efficient multi-tasker
Timeline
General Manager
Taco Bell
10.2023 - 12.2025
Assistant Manager
McDonald
05.2018 - 11.2021
Assistant Director
Suga Pot Child Care
04.2014 - 06.2017