April Williams
Lombard,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Manager
First Choice Building Maintenance
Lombard, IL
04.2019 - 02.2023
- Delivered timely resolutions to customers' concerns across multiple communication platforms.
- Utilized call center data analysis techniques to identify recurring customer problems and propose suitable solutions.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored phone calls to provide feedback and coaching.
Service Advisor
Walmart
Addison, IL
03.2019 - 09.2019
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Education
Cosmetology - Cosmetology
Tricoci University of Beauty Culture
Glendale Heights, IL01-2023
High School Diploma -
Willowbrook High School
Villa Park05-2017
Some College (No Degree) - Business Administration
College of DuPage
Glen Ellyn, ILSkills
- Workflow Management
- One Call Resolution
- Training and mentoring
- Technical Support
Certification
Tricoci
- Licensed Cosmetologist
Affiliations
- Hairstylist
- Decor
Timeline
Customer Service Manager
First Choice Building Maintenance
04.2019 - 02.2023
Service Advisor
Walmart
03.2019 - 09.2019
Cosmetology - Cosmetology
Tricoci University of Beauty Culture
High School Diploma -
Willowbrook High School
Some College (No Degree) - Business Administration
College of DuPage
Similar Profiles
jacob farleyjacob farley
Maintenance Technician at Premier Building Maintenance Services MaintenanceMaintenance Technician at Premier Building Maintenance Services Maintenance
Rosy RamosRosy Ramos
Building Clean Maintenance at Acom Building Maintenance BuildingBuilding Clean Maintenance at Acom Building Maintenance Building
Richard Ferrari JrRichard Ferrari Jr
Cell Phone Tower Technician at First Choice MaintenanceCell Phone Tower Technician at First Choice Maintenance
Marco CastroMarco Castro
Clubhouse Attendant at International Village Apartments LombardClubhouse Attendant at International Village Apartments Lombard
Thomas MorimotoThomas Morimoto
Licensed Real Estate Agent at Keller William RealtyLicensed Real Estate Agent at Keller William Realty