April Williams
Memphis,TN
Summary
Driven professional with a proven track record in customer service and inventory control, demonstrated at Primerica and other leading companies. Excelled in client account management and efficiently resolved high-stress situations, enhancing customer satisfaction. Skilled in operating and maintaining complex machinery, ensuring optimal performance and quality. Achieved significant improvements in inventory tracking, contributing to streamlined operations.
Overview
9
9
years of professional experience
Work History
Sales Associate
Bealls
05.2023 - 11.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
Insurance Agent
Primerica
02.2020 - 05.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
Forklift Operator
Marvin Windows And Doors, Inc.
05.2017 - 01.2020
- Unloaded and stacked materials by raising and lowering lifting devices.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Line Technician /Warehouse Forklift Operator
Unilever United States Inc.
06.2014 - 03.2017
- Performed minor repairs on equipment and administered product changeovers.
- Maintained and operated automated manufacturing equipment.
- Inspected all products for quality and optimum performance.
- Adjusted equipment and troubleshot issues.
Education
Business Administration And Management
Indiana University Bloomington
Bloomington, INHigh School Diploma -
Covington High School
Covington, TN05.2002
Skills
- Product Sales
- Customer Needs Assessment
- Client Account Management
- Inventory Control
- Customer Service
- Inventory Tracking
Timeline
Sales Associate
Bealls
05.2023 - 11.2023
Insurance Agent
Primerica
02.2020 - 05.2023
Forklift Operator
Marvin Windows And Doors, Inc.
05.2017 - 01.2020
Line Technician /Warehouse Forklift Operator
Unilever United States Inc.
06.2014 - 03.2017
Business Administration And Management
Indiana University Bloomington
High School Diploma -
Covington High School