April williams
Indianapolis,IN
Summary
Dedicated Assistant Property Manager with strong communication and problem-solving skills. Proven ability to enhance tenant satisfaction through effective maintenance coordination and thorough property inspections.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
Fairstead Management
Cleveland, OH
10.2025 - Current
- Assisted in tenant communications to address inquiries and resolve issues promptly.
- Coordinated maintenance requests, ensuring timely responses and efficient service delivery.
- Maintained accurate records of lease agreements and property inspections for compliance.
- Supported property management team in conducting routine property inspections to ensure standards.
Assistant Property Manager
Indiana Housing Agency
Indianapolis, IN
01.2024 - 10.2025
- Processed rental applications and performed background checks to facilitate leasing decisions.
- Collaborated with vendors to schedule repairs, enhancing operational efficiency and tenant satisfaction.
- Monitored rent collections, assisting in follow-ups on overdue payments to maintain cash flow.
- Developed knowledge of property management software tools to streamline administrative tasks effectively.
Assistant Property Manager
Kenwood Place Apartments
Indianapolis, IN
04.2019 - 11.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
Front Desk Manager
Hilton Hotels Corporation
Indianapolis, IN
08.2013 - 02.2019
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Implemented efficient scheduling systems to optimize front desk coverage during peak hours.
- Resolved guest complaints promptly, improving overall satisfaction ratings.
Education
High School Diploma -
Warren Central High School
Indianapolis, INAssociate of Arts - Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, IN06-1996
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
Timeline
Assistant Property Manager
Fairstead Management
10.2025 - Current
Assistant Property Manager
Indiana Housing Agency
01.2024 - 10.2025
Assistant Property Manager
Kenwood Place Apartments
04.2019 - 11.2023
Front Desk Manager
Hilton Hotels Corporation
08.2013 - 02.2019
High School Diploma -
Warren Central High School
Associate of Arts - Business Administration And Management
Ivy Tech Community College of Indiana