April Wilson
Chesterfield,MI
Summary
A hands-on professional with excelent communication & interpersonal skills seeking new and exciting employment. Personable and adaptable individual with knack for delivering exceptional customer service.
Offering friendly and professional demeanor, ready to learn and excel in this customer driven environment. Brings understanding of customer service, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in role.
Overview
12
12
years of professional experience
Work History
Server/head Server
First Watch Daytime Cafe
09.2020 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Assistant Mgr./ General Mgr.
J. Christopher’s
07.2016 - 04.2020
- Responsible for opening/closing, opening/closing paperwork/cash deposits
- Scheduling of all staff
- Managing up to 20 staff members during any given shift
- Ensuring my restaurant met and/or exceeded all GA
- Health Dept
- Codes
- Responsible for all Front/Back of house ordering
Server
Sweet Mama’s
09.2015 - 05.2016
- Responsible for opening/closing, stocking inventory and cash handling
- Assist up to 100 customers during an eight hour time period in a fast paced, stressful environment
Server
Rodeo Diner
07.2014 - 09.2015
- Responsible for opening/closing, stocking inventory and cash handling
- Assist up to 100 customers during an eight hour time period in a fast paced, stressful environment
Server/Asst. Manager F.O.H.
Red Fox Diner
12.2012 - 05.2014
- Responsible for opening/closing, stocking inventory and cash handling
- Assist up to 100 customers during an eight hour time period in a fast paced, stressful environment
- Problem solve and negotiate a diversity of customer service issues
- Help supervise new service staff of 2-4 in accordance with company customer service policies, procedures, and health/safety regulations
- Scheduling all F.O.H
- Staff
- Ordering F.O.H
- Inventory
Education
High School Diploma -
Eau Gallie H.S.
Eau Gallie, FL01.1987
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Expertize in upselling
Accomplishments
Promotion from server to General Manager with J Christopher's
Promotion from server to head server with First Watch
Timeline
Server/head Server
First Watch Daytime Cafe
09.2020 - 10.2024
Server/Assistant Mgr./ General Mgr.
J. Christopher’s
07.2016 - 04.2020
Server
Sweet Mama’s
09.2015 - 05.2016
Server
Rodeo Diner
07.2014 - 09.2015
Server/Asst. Manager F.O.H.
Red Fox Diner
12.2012 - 05.2014
High School Diploma -
Eau Gallie H.S.